Specialist in technical support of ERP systems in Smart Solutions

Automotive importer and distributor in Ukraine is currently looking for a Specialist in technical support of ERP systems (AX2009/D365 F&O) for its commands.

Functional:

• Reception and registration of user requests regarding AX 2009/2012 and D365 F&O via Service Desk. 

• Primary diagnostics of incidents in modules (finance, procurement, warehouse/logistics), reproduction of errors. 

• Check access rights and Security Roles/Duties/Privileges, help with accesses and workspaces. 

• Support for standard user operations: work with forms, journals, directories, Excel Add-in. 

• Monitoring Batch jobs, error messages, basic actions (restart, escalation). 

• Working with SSRS reports (restart, options, print/export), escalation of complex cases. 

• Escalation of incidents to Middle/Senior/Developers; maintaining communication and statuses in tickets. 

familiar with ERP or business systems support; internship in IT support will be a plus. 

• Basic understanding of ERP (Finance/Purchasing/Warehouse) processes at the user level. 

• Knowledge of SQL at the level of simple queries; understanding the logic of directories/journals. 

• Experience with AX 2009/2012 or D365 F&O, LCS (at user level), Service Desk preferred. 

• Ability to work with Excel Add-in, basics of OData/DMF (reading import/export logs). 

• Ability to communicate with users, ability to explain technology in simple language. 

• Willingness to quickly learn the specifics of AX/D365, following procedures. 

• Attention, responsibility, discipline in keeping tickets and documentation. 

• As an advantage: understanding of DEV/TEST/UAT/PROD environments and escalation principles; basic knowledge of Security Roles in D365 F&O, experience in checking the access matrix. 

• English: Pre-Intermediate+ for reading documentation (Microsoft Learn, LCS issue search). 

What the company offers:

• Official employment only
• Meal compensation from the first day in the company
• English language training
• Medical and life insurance for the employee
• Flexible work schedule
• Psychological support program for employees
• Office at Petrovtsi/Pochayna

We are waiting for your resume!