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Specialist in support of business clients of SMEs (call center) in lifecell

Posted more than 30 days ago

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lifecell

lifecell

0
0 reviews
Without experience
Rivne
Full-time work
We are a telecommunications group led by lifecell.We provide mobile and fixed communications, internet, television and digital services to millions of users throughout Ukraine. In times of war, we make sure the country stays connected by investing in batteries and generators to keep our base stations running even without power. And lifecell is people. More than 4,000 specialists across Ukraine work in a group of companies together to develop telecom every day. We value initiative, support new id

We are a telecommunications group led by lifecell.

We provide mobile and fixed communications, internet, television and digital services to millions of users throughout Ukraine. In times of war, we make sure the country stays connected by investing in batteries and generators to keep our base stations running even without power. 

And lifecell is people. More than 4,000 specialists across Ukraine work in a group of companies together to develop telecom every day. We value initiative, support new ideas and share experience. There is the stability of a large group of companies lifecell and Datagroup, the flexibility of modern business and the support of the international holding company NJJ Capital, which helps each of us grow. tasks:

  • Information and consulting support of active business subscribers of SMB: reception and processing of calls
  • Presentation of telecom services in telephone mode.
  • Execution of planned KPI indicators
  • Entering information into the database.

We would like to see you have such experience and qualities: 

  • Good communication skills and good diction. 
  • Ability to work at a computer.
  • Aspiration for development and implementation.

We at lifecell and Datagroup are building a team in which everyone has equal opportunities for development and success. We support the principles of gender equality, inclusion and diversity, so we welcome candidates regardless of gender, age, origin or other characteristics.

We are especially glad to see among the candidates veterans - your experience will be an additional advantage.

Please note that for comfortable and stable work on the line it is important to have a reliable Internet connection and backup power - a power bank, UPS or other means that will help you stay connected even in the event of blackouts. 

> 400"> the ability to maintain calm, poise and a professional tone in any situation.
  • Customer orientation: for us, the most important thing is to put the customer in the center of attention, be courteous and offer simple solutions.
  • Organization: the ability to simultaneously handle several requests and meet deadlines
  • Empathy: it is important for us to understand the client's condition and needs, creating trustlively atmosphere.
  • Communication skills: we value clarity in statements, the ability to listen and maintain meaningful dialogue.
  • Attention and work with information: we note the ability to quickly find data, correctly record address and not lose details.
  • Digital literacy: confident work with a PC and the ability to quickly learn new programs is important to us.
  • Mandatory experience in customer service: at least 1-2 years of work in similar positions (contact center operator, service manager clients).
  • Experience of interacting with business clientsunderstanding their needs and the specifics of requests will be a significant advantage.
  • Wewill be able to offer:

    We value our employees and create all conditions for comfortable and productive work. By joining our team, you get:

    • Employment according to the Law of Ukraine in the company "Datagroup" from the first working day after successfully passing the introductory part.
    • Stability and professional opportunities: The possibility of professional development and career growth in a large and reliable to the telecom group.
    • Guaranteed and timely salary, as well as a full social package from the first working day.
    • A convenient work schedule to choose from: 5/2 with Saturday/Sunday off, working shift 8:00 a.m. to 5:00 p.m., or 2/2 with working hours 9:00 a.m. to 9:00 p.m.
    • Work to choose from - in the office or remotely:
       - remotely - you choose a comfortable space to work on your own, the main thing is to have your own stably powered Internet, PC or laptop, headset, stable Internet and a quiet place for communication.
    • Medical insurance: Taking care of your health is our priority value, which we provide after six months of working in the company. 
    • 24 calendar days of vacation + an additional birthday day off.
    • Mobile communication for employees: After three months of working in the company, you will be able to use corporate tariffs to always stay in touch.
    • Continuous development: Opportunity to participate in large-scale infrastructure and digital projects. We are open to new ideas and initiatives.
    • Possibility of booking employees:According to the current legislation of Ukraine.
    • An inspiring team: Cooperation with talented and motivated colleagues who support each other.
    • Social responsibility: Participation in volunteer initiatives, support of charity projects, youth and environmental programs initiatives.

    We are at the stage of transformation processes, so your expertTiza is very important to us. Your ideas and fresh views will directly influence the company.

    By working with us, you become part of a strong, modern and dynamic company that is already building the telecom of the future today. 

    Send your resume, we are waiting for you! 

    Without experience
    Rivne
    Full-time work
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