Specialist in the Support Department in Akordado, TOV

Hi! We are BIMP. Our platform covers logistics, composition, production, sales and finances, helping companies optimize costs and increase efficiency. -Decoration: None "> We use advanced cloud technologies and artificial intelligence to make our work Customers easier. We are now looking for specialist in the support department

We use Helpcrunch) and e-mail

Manage the Automation Process:

• To determine what you can automate in support. FONT-STYLE: Normal; Text-Decoration: None ">

  Work with Developers to implement AI solutions. FONT-STYLE: Normal; Text-Decoration: None ">

  To help management to develop automation strategy. FONT-STYLE: Normal; Text-Decoration: None ">

  Keep the quality of automated answers and knowledge databases. FONT-STYLE: Normal; Text-Decoration: None ">

  To set up support scripts to work as efficiently as possible. FONT-STYLE: Normal; Text-Decoration: None ">

  Analyze Support Efficiency: NPS, Query Solution, Automation Quality. FONT-STYLE: Normal; Text-Decoration: None "> What do we expect from you? FONT-STYLE: Normal; Text-Decoration: None "> Required:

  • Customer Support Experience. FONT-STYLE: Normal; Text-Decoration: None ">

    Experience Working with Saas Products (ERP, CRM or other cloud solutions). FONT-STYLE: Normal; Text-Decoration: None ">

    Understanding How Support Automation (Knowledge Base, AI, Chat Bots).

  • Knowledge of key supports in the field of support and the desire to implement them. FONT-STYLE: Normal; Text-Decoration: None ">

    Excellent Knowledge of Ukrainian. FONT-STYLE: Normal; Text-Decoration: None "> will be a big plus:

    Working with Helpcrunch , Knowledge Sendpulse, Youtrack .

    • Process Management Experience (Team Coordination, Implementation, Data Work). FONT-STYLE: Normal; Text-Decoration: None "> What are the qualities of important? FONT-STYLE: Normal; Text-Decoration: None ">

      Analytical Thinking -Do you know how to see the picture as a whole and rogather in detail.

    • -you are not afraid to take responsibility and know how to work under pressure.

    • -You can easily find common ground with people and can explain complex things simply ; FONT-STYLE: NORMAL; Others can skip. FONT-STYLE: Normal; Text-Decoration: None "> What do we offer?

      Salary: 25 000-35 000 UAH (Fixed Bid + KPI).

      • KPI: AI-WITH Efficiency, Quality and speed of resolution of appeals. FONT-STYLE: Normal; Text-Decoration: None ">

        Work format: Remote, full employment (Mon-Fri 9: 00-18: 00). FONT-STYLE: Normal; Text-Decoration: None ">

        Career Perspectives: The ability to head the customer appeal department. FONT-STYLE: Normal; Text-Decoration: None ">

        Ability to work in rapidly growing IT companies -We develop, and you can grow with us.

      How to Serve?

      If you're ready to take an interesting challenge and become part of the team that introduces innovations in the field of client support, then we are waiting for you! Span style = "font-weight: 400; FONT-STYLE: Normal; Text-Decoration: None "> Join BIMP And help us make businesses better! FONT-STYLE: Normal; Text-Decoration: None "> Send your resume or write to Telegram-@vasyl_recruiter