Specialist in sales efficiency and customer service in UKRSIBBANK BNP Paribas Group

ABOUT US

UKRSIBBANK BNP Paribas Group is one of the largest universal banks of Ukraine. We combine experience and creativity in our team, creating an open and inclusive environment for the development of each employee. 

Our values ​​are dedication, innovation and openness, which help us succeed in banking and make a positive impact on society.

We thank our defenders who are dedicated to defending freedom and independence of Ukraine, and we create a favorable environment for working in the bank.

What will you do in your position:

• Management of analytics and the process of data collection and processing in the interests of customers of the vertical, including NPS (customer satisfaction index), and also ensures the quality of processes related to customer satisfaction (appeals, complaints, NPS, relationship survey, etc. .)
• Organization of the process of communication and fulfillment of the terms of the contract with external companies for surveying the Bank's customers
• Organization of the participation of department employees in bank-wide processes, ensures control of authority levels, implementation of audit recommendations, points of fundamental observation and the NBU, interaction with supervisory bodies (NBU) and the Bank's control units (Compliance, Audit)
• Organization and implementation of processes in the field of CSR / environmental, social and corporate issues ("ESG") within the line of consumer credit , and participating in their management, within the standards defined by the Group's CSR/ESG function and the local CSR team, and ensures interaction with other functions with appropriate competence in the direction of CSR/ESG
• Development of the sales improvement program and customer service, work with customer complaints (complaints, analysis of surveys, etc.)
• Participation in the improvement of consumer lending processes using the ACE methodology: conducts ACE projects; teaches ACE methodology, takes part in change management in the business vertical of consumer lending.

We are looking for a specialist who:

< li>Higher education (specialist/master) in Management, Economics.
• English level - not lower than Upper-Intermediate
• Work experience from 2- x years of work
• Proficiency in Microsoft office, mastery of tools and principles of building remote work and communications; the ability to work with analytical data.

In addition to a team of like-minded people and interesting work, you will receive:

Stability:< strong>

• formal employment
• health and life insurance fully paid by the bank
• salary at the level of leading employers
• 25 days of annual leave, additional days of leave for commemorative events, social leave in accordance with the legislation of Ukraine
• annual salary revisions in accordance with the bank's own efficiency and financial indicators

Development of your talents for the sake of a career:

• education: Leadership School, Design Service, Businesses analytics, Data, Digital, Agile and the I-Players talent development program and a wide range of micro-trainings (SQL, BI, EQ, etc.).
• the opportunity to participate in the internal and international mobility program at BNP Paribas Group
• support for employees to constantly learn and develop professionally. Every year, our employees make an individual development plan together with a manager or mentor and confidently move towards the goal 

A better place to work:

• the program "War&Life balance: how to bring life back to life" are practical workshops with specialists to support the emotional state
• within the program "New Ways of Working" a digest with advice from experts on physical and mental health support
• equal opportunities: diversity, inclusiveness
• involvement in projects of sustainable development and corporate social responsibility.

If you are looking to succeed in banking and join a community committed to making a positive impact on society, we are delighted to welcome you to the UKRSIBBANK team.

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