Specialist in processing written customer requests in NovaPay

Financial company "NovaPay" (GK "Nova") announces a competition for the position of "Specialist in processing written customer requests" Requirements: Complete higher education. Work experience in financial institutions - from 1 year. Knowledge of the requirements of legislation regarding financial monitoring, identification and verification of the client. Resolutions and Instructions of the National Bank of Ukraine regarding money transfers, accounts. The procedure for citizens to apply. Rules for forming written responses to customer task requests. Fluency in the Ukrainian language. The ability to answer questions clearly, competently and comprehensively. communication (Service Desk, "NovaPay" admin panel, CRM, e-mail). Interaction with various departments of the Company to solve problematic customer issues (regarding the payment of money transfers and other customer requests). Informing the customer about the results of consideration of his request. Preparation of written answers to inquiries from the controlling authorities of clients regarding money transfers. Formation of registers of unsuccessful transactions to the payment card, and referral to other divisions of the Company. Conducting due diligence of clients during the establishment of business relations (in particular, remote establishment of business relations): carrying out identification and verification of the client, establishing the purpose and nature of future business relations with the client , carrying out a risk assessment of business relations with the client, creating and maintaining an electronic client questionnaire, updating data about the client, etc. Checking the documents/information/information received from the client, which is necessary for the Company to carry out a proper check of the client in the order determined by the internal documents of financial monitoring questions. Communication with clients of financial monitoring questions monitoring. We offer: Work in an innovative company in the FinTech segment; Possibility to work remotely or hybridly; Medical insurance; English language courses; Consultations of a psychologist; Equipment for a comfortable workplace at home; Mentoring program and support for each new employee; Meetings with famous speakers in the Corporate Club; Corporate culture , which motivates, charges with positivity and gives confidence for the next day;