Specialist in handling complaints and appeals from citizens in Universal Bank/Universal Bank

Universal Bankis a modern Ukrainian bank with a stable reputation for 30 years. Our bank is known thanks to the successful innovative project monobank, a joint retail product of Universal Bank in cooperation with the IT company Fintech Band, which is already actively used by more than 10 million customers.

People are our main capital. The bank's success is thousands of personal and professional successes for everyone. When employees develop, Universal Bank develops.

In connection with expansion, we are looking for a specialist in handling complaints and appeals from citizens.

This role is suitable for you if:

• You know how to work with a large number of documents at the same time (registry, journaling).

• You have a PC, office equipment, Microsoft Office, Google Docs.

• You have developed communication skills skills.

• Able to work in a fast-paced environment.

• Know and follow the rules of business etiquette in communication and correspondence.

• You are punctual, faithfully and timely perform tasks.

• Orient yourself in the legal framework that applies document flow.

We will need your professionalism for:

• ?Registration of incoming and outgoing correspondence
• Work with department e-mail, processing requests.
• Control of the timely implementation of resolutions on citizens' appeals.?
• Storage of the Bank's incoming / outgoing registered documentation, keeping correspondence registration logs.
• Preparation of response templates for printing, signature.
• Sending responses by mail and e-mail.
• Archiving: preparation of documents for binding, stitching, description and transfer to the archive according to the created act.

By joining the team of professionals of Universal Bank, you will receive:

• Official employment from the first working day- we care about your stability and safety.
• Additional compensation for fulfilling the duties of a temporarily absent employee- we appreciate your help and support of colleagues.
• Care for your health:health insurance program to make you feel comfortable and confident.
• Stable work schedule: 5/2, from 9:00 a.m. to 6:00 p.m. - we respect your time and strive to create comfortable conditions for a balance between work and personal life.
• Opportunities for development and career withgrowing - trainings, courses, conferences, exchange of experience with colleagues. Your development is our priority.
• Quick adaptation in the team - we will provide you with support from day one so that you feel comfortable and have all the resources to succeed.
• Corporate gifts - we are always happy to give our employees pleasant surprises and small tokens of attention.
• Appreciating your contribution to the development of the company, we provide after a year of work card Platinum from monobank with premium service and no maintenance costs.

Join Universal Bank - send your resume and our recruiter will be with you will be in touch!