Specialist in brand quality control (with knowledge of the Czech language) in DNIPRO-M, OOO

The market leader of tools DNIPRO-M is looking for a specialist in quality control of brand standards with knowledge of the Czech language! Our goal is to help people create and improve the world around them with their own hands with pleasure, thereby developing a culture of craftsmanship. It is worth knowing about us before sending feedback: we are from from Ukraine and already represented on the European market network of 500+ branded stores in Ukraine network of 130+ service centers #1 among monobrand networks of the tool We guarantee: the possibility of implementing the most daring solutions and projects in a large-scale company international projects (we are already represented in four European countries) horizontal and/or vertical career growth transfer to and from Taras Shevchenko metro an individual system of discounts in the WOG gas station network trainings and business events from our Academy of Corporate Development Work schedule: Mon-Fri from 9:00 a.m. — 18:00 Your functionality will include: Monitor and assess the quality of service in SMS, timely and highly qualified processing of customer feedback (CSI). Development and improvement of the methodology for collecting and analyzing feedback. Analysis of customer feedback, development and control of the implementation of recommendations to improve customer service experience. Formation of standards and control tools for their implementation. Formation and approval of service metrics. What we expect from you: Experience in a similar position or in the field of service will be an advantage; High level of responsibility and attention to detail; Skills in working with analytical tools for data collection and analysis; with clients at service points; Fluency in the Czech language at a high level; Ability to use the necessary software (basically Microsoft and Google portfolios) Deep understanding of principles and practices in the field of Customer Experience Ability to work in a team And most importantly, stay positive in any situation;) If you recognize yourself in all of the above — don't delay! Leave a review - maybe we are waiting for your resume ;)