Spanish translator, Customer Service Representative in Autodoc

We are an international AUTODOC company (www.autodoc.eu): founded in Germany and specializing in the sale of auto parts and accessories for cars. We are looking for employees who speak Spanish (C1) to support customers in our team. Conditions: work remotely from home/ from $500 per month floating schedule: 5 days a week, 9 hours/day, 1 hour break, 2 days off written customer support: the employee answers INCOMING written questions or translates them for other company departments customer support by phone: the employee accepts incoming calls from the client NONE cold calls and customer searchGeneral requirements for candidates: readiness to implement a plan for processing incoming messages, Spanish language level C1, work experience using the English language is welcome (but not required) Requirements for remote work: Internet speed of 50 MB/s (wired) Responsibilities :Answer customer questions via chat, mail or phone (consecutively);Provide information on products, prices, working conditions and company promotions;Help the customer place an order;Work with the customer's request (orientate on the delivery period, etc.);Maintenance work of the client: offering replacements, alternatives, missing products, offering related products, help in placing an order and choosing the best payment method; Responding to customer feedback so that the customer remains loyal at the moment when the dialogue is over; Timely familiarization with information about the project in order to save all No cold calls or customer tracking. Our employees: receive a stable salary; undergo training, which is paid as working days; receive free medical insurance with coverage of UAH 250,000. per year; have paid vacation and sick leave; are accompanied by mentors who will help at all stages of work; receive foreign language practice with native speakers.