Specialist in support of Vig Data solutions in Kyivstar/Kiyivstar

We are looking for an expert who will be responsible for high-quality service to business clients throughout their life cycle: from processing requests and supporting services to their maintenance and development. Do you like to combine high-quality customer service, work with data and clear document flow? Then this position opens the perfect space for your talents!

Main Responsibilities:

1. Service to business clients:

• Processing and classification of appeals (emergency, service, informational, complaints, etc.), control of their timely resolution.
• Proactively informing clients about accidents and problematic situations.
• Preparation and processing of documents and tender documentation according to company procedures.
• Organization and support, renewal of contracts for connection and customer service.

2. Retention of business clients:

• Determining clients who may stop cooperating and analyzing the reasons for possible outflow.
• Conducting meetings, participating in the preparation of offers to increase loyalty.
• Preparation of initiatives regarding improvement of service processes.
• Participation in events to support customer loyalty.
• Interaction with the financial department regarding acts, tax invoices, etc.
• Support of projects for the sale of innovative solutions.
• Analysis of the sales funnel and forecasting the execution of plans.

3. Development of business clients:

• Determining new customer needs and preparing proposals.
• Connecting services/products of Big Data and other services.
• Connecting, modifying and disconnecting telecom services according orders.
• Preparation of reports on connections and service changes.
• Entering data into corporate databases (development steps, contactand, documents, leads).
• Preparation of documents, inquiries and cases for customer development.

Requirements for candidates:

• 3 years of work experience with B2B clients (the telecom sector will be an advantage).
• Attention to details and competent communication.
• Ability to work with CRM and office programs.
• Analytical approach and desire to influence development clients.
• Higher education.

Why Kyivstar: 

• Barrier-free space - we respect your personality and help make work pleasant part of life.
• Flexible work schedule, hybrid work format (2-3 times a week you can work remotely, after completion of the adaptation period).
• Basic social benefits and even more.
• Possibilities for development and management career.
• Mental and emotional support programs for you and your family.
• Easy adaptation - we are there from the first call.
• Care and support for Defenders: support programs for military personnel, veterans and their families "4.5.0. Finally home."
• A responsible company that supports the country, society and the army. 

Join Kyivstar, because this is your new comfort zone in professional life!