Solution Engineer with Cisco Collaboration (UC) experience in IT Service Ukraine

Solution Engineer with Cisco Collaboration (UC) experience

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We are looking for a Solution Engineer with Cisco Collaboration (UC) experience.

This person will be responsible for implementing and supporting clients in the design, configuration, testing, commissioning, and documentation of technical solutions.

Responsibilities:

• Collaborate with the customer to design a suitable technical solution based on the provided bill of materials
• Stage and configure customer hardware
• Install and test hardware onsite at customer facilities
• Troubleshoot hardware and software issues, recommending corrective actions as needed
• Prepare detailed documentation of the implemented solution. Develop and deliver training sessions and materials for end-users and admin-users
• Provide Level 2/3 support for tickets and issues escalated from Managed Services
• Utilize interpersonal skills, product knowledge, and expertise to handle daily customer-centric activities
• Assist the sales team by preparing and delivering technical presentations and statements of work, aligning client business requirements with effective technical solutions

Required skills

• 3-5+ years practical experience
• MS Office applications (Excel, Access, Outlook, and Word)
• Cisco Nexus 9K / 7K / 5K / 3K / 2K
• Cisco Enterprise Routing and Switching
• Cisco Unified Collaboration — CCNP minimum
• Juniper Enterprise Routing and Switching
• HP and Aruba Enterprise Routing and Switching
• Ability to assist in the pre-sales process
• Holding of one of the following certifications is an required: Microsoft (MCSE or equivalent, CCNA, CCNP, CCIE, Fortinet, Security+, A+, Network +, Unified Collaboration)
• Advanced English