Software engineer in Kyivstar.Tech

The technical support team of Kyivstar.Tech is looking for a new colleague who will provide technical support to internal users of the JET contact center products (a web interface for employees of the Kyivstar contact center) and JET retail (a mobile application for employees of Kyivstar branded stores). TasksAnalyze needs internal customer, analyze the architecture of IT systems and propose models for their optimization Collaborating with company divisions to implement new integrations and participate in the implementation of product services Prepare requirements for system monitoring and backup Prepare and update documentation for systems Process and resolve customer inquiries and provide the most relevant information regarding related to our software Troubleshoot mobile application logic and web version of the product Provide quick feedback on software issues Analyze with technical specialists to understand IT business logic Candidate qualification requirements Technical support experience of the product from 2 years Experience in administration of Unix systems Experience in support, implementation and development of crm/web/billing systems Experience in working with Docker, Kubernetes Experience in working with systems hosted in Cloud Experience in working with Oracle, PostgreSQL, MariaDB, Cassandra databases Understanding of load balancing methods, Nginx configuration experience Experience with Kibana and Grafana (creation of visualizations) Experience with technical documentation (preparation, life cycle), work with Jira, Confluence Understanding of systems built on REST API and data formats (JSON, XML, SOAP) Our benefitsOffice or remote — decide for you: we give you the opportunity to work anywhereRemote onboardingQuarterly performance bonusWe train employees: there are many internal resources and programs from partners, our own libraryHealth and life insurance for employeesWellbeing program and corporate psychologistCompensation of costs for mobile communication Kyivstar