Social Media Manager in Zowie

About Zowie:

Zowie brings speed and empathy to customer interactions. Our platform automates responses to repetitive questions around return policy, order status, etc. (even 70%+), and makes customer service agents 1.5x more productive, so they can then proactively turn website visitors into paying customers. We believe that buying online can and should feel like walking into your favorite local shop: personal, friendly, and easy.

Having found strong product traction with ecommerce brands both in Europe and in the US, we're accelerating our marketing efforts and are looking for dynamic, business-minded Social Media Manager to join our team.

What you'll do:

• Create and implement a world-class B2B social media strategy, communication plans, and C-level positioning
• Analyze social media metrics to measure campaign success and improve our strategy based on data
• Create high-quality, engaging content tailored for different social media platforms
• Work with great marketing designers to come up with eye-catching animations and graphics
• Strategize, draft, create, and cross-check text, picture, and video content for social media communication
• Craft great posts and interact with followers to build a quality community around our brand
• Advise internal stakeholders on social media communication
• Create and keep guidelines and briefing materials up-to-date
• Keep up with the latest social media trends, tools, and best practices

Ideally, you'll bring with you:

• 3+ years of experience managing brands across social media, either in-house or at an agency
• Extensive experience running social media campaigns and managing social media on LinkedIn, Instagram, and X
• Strong analytical skills to interpret social media metrics and generate actionable insights
• Excellent written and verbal communication skills in English (C1/C2)
• Proven experience in social copywriting
• High level of creativity and ability to develop innovative content ideas
• Strong collaboration skills to work effectively with other departments and teams

We are:

• Ambitious and innovative. We never settle. We always look for better ways of doing things.
• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.
• Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment.
• Growing fast. You’ll have a lot of autonomy and impact as we grow.