Serviсe Desk Engineer (ID 238) in HELSI

HELSI is a medical information system that is currently one of the largest in Ukraine. The service allows patients to quickly and conveniently make an appointment with a doctor, diagnoses, tests, vaccinations and order medicines, and hospitals to participate in the reform of the health care system to ensure equal access to quality medical services for all citizens of Ukraine.

More than 8.3 million people are already users of the Helsi mobile application. The system is used by more than 2,600 health care institutions and more than 38,000 doctors throughout Ukraine.

Requirements:

• Knowledge of Windows
• Knowledge of REST API
• Ability to use HTTP (S) - GET/POST/PATCH methods
• Experience with curl utilities, postman
• Understanding JSON data structure
• Experience with service desk/help desk and bug tracking systems
• Experience with Jira Service Desk would be an advantage

Responsibilities:

• Technical customer support
• Analysis and correction of errors arising from the side of the client
• Communication with by external teams
• Assisting customers in solving technical problems directly at the facilities
• Traveling to customer facilities

What we offer:

• Opportunities for professional and career growth in the company
• Full-time employment, 8-hour working day, Mon-Fri.
• Be involved in creating a project that helps millions of Ukrainians: You will be part of a team that makes a significant contribution to society.
• Attractive salary: Competitive compensation for your work.
• High degree of independence in our work: Independence and initiative are welcome.
• Great friendly team: Work with motivated and results-oriented colleagues.
• Paid vacation and sick days: Providing necessary rest and support.< /li>

Please note: by sending us your resume, you give consent to Halsey Ukraine LLC to process your personal data data in accordance with the Law of Ukraine "On the Protection of Personal Data" for the purpose of finding specialists by the company, further communication and conducting an interview.