Scope of responsibilities Handling customer complaints Carrying out repairs of serviced equipment Identification and ordering parts necessary for service repairs Maintaining detailed complaint documentation Preparing complaint letters for the customer Direct contact with the customer Making decisions regarding customer complaints Requirements Education min. medium Experience in working with clients Openness, pleasant disposition Stress resistance Computer skills (including Outlook, Excel, ERP sy
Scope of responsibilities Handling customer complaints Carrying out repairs of serviced equipment Identification and ordering parts necessary for service repairs Maintaining detailed complaint documentation Preparing complaint letters for the customer Direct contact with the customer Making decisions regarding customer complaints Requirements Education min. medium Experience in working with clients Openness, pleasant disposition Stress resistance Computer skills (including Outlook, Excel, ERP system, web browser) Experience in working in a bicycle or similar equipment service center preferred Knowledge of English allowing for easy communication communication We offer first-shift work, from 6 a.m. to 2 p.m. Permanent employment based on an employment contract Friendly atmosphere