Service quality control specialist in TrackEnsure Ins.

TrackEnsure is a place where you want to work! We are a product IT company that develops software in the field of logistics, tracking business, warehouse accounting and finance. Currently, the TrackEnsure team consists of more than 1000 people, and our offices are located in 3 cities of Ukraine: Mykolaiv , Odessa, Kyiv, and we don't stop! In the company, every employee has the right to development, participation in new interesting projects and, of course, career growth! We always take into account the wishes and aspirations of our employees. Our main task at work is to help our employees become better! What about you?English at B2 level;Customer service experience;Quality control or training experience (welcome);Excellent communication and interpersonal skills;Ability to process, organize and communicate information;Analytical and feedback skills Communication skills; Attention to detail; Willingness to improve and develop as a professional; Willingness to work in a dynamic and friendly team. Responsibilities: Conducting educational trainings for employees of the customer service department; Evaluation and analysis of the quality of customer service; Development and implementation of process improvements employee training, as well as in the customer service process itself; Providing feedback to employees for their professional growth. Company customer service, involvement in general tasks of the sales department, telephone communication and e-mail communication with customers From us: Training in general rules and standards of service clients; Learning to work with clients within the rules of our organization; Support and support of a mentor, an attentive and responsive team; Interesting experience in customer service and working with people; Support of financial consultants (FOP); Social package; Team building; English language courses; Annual revision of the rate. We invite you to cooperate!