Service Network Coordinator in Staff Service

Our partner, an international company, one of the world leaders in the production of electronics and household appliances, announces a competition for the vacancy Service Network Coordinator (Kyiv). He/she is responsible for General SVC Network Management Process and Dealers Communication. Requirements: English B2 is a mustExperience : project implementations related job, General Administration, people communicative experience, analytical skills and reporting skills, evaluation systems development, KPI monitoring, people management, work in collaboration with other teams Good knowledge of SAP, MS Office (Excel, Power Point) Responsibilities: General Management- SVC Network operation analysis (SVC volume, partners capacity, svc coverage by product group etc)- SVC related programs implementation (incentive schemes development, customer care projects implementation) and coordination of partners- Network Extension / Finding new partners / Optimization Process SVC Financial health monitoring and control- Partner's AR and credit line usage control, credit lines calculation- P&L analyzes of exclusive partnersSVC related communication with dealers- Dealer volume regular analysis (distribution by SVC Center, KPI results, related programs implementation)- Regular (quarterly) meetings with main dealers about svc process status and improvement proposals-Informative support and promotion about service benefits to dealers- Education of shop staff about service process and benefits- Shop coordination (repair status, return policy, support with customer claims etc) WE OFFER: Official employmentCompetitive & transparent remunerationGreat development opportunities: corporate and external trainings; global company networking for professional and personal growth Company benefits package: health and life insurance; corporate doctor company support for sports and recovery; employee personal support (marriage, child birth, etc.) Discounts to acquire company products