Service Manager Team Lead in PIN-UP Global

27 серпня 2024

Service Manager Team Lead

Варшава (Польща), Лімасол (Кіпр), віддалено

Requirements:

• Ability to build processes, write policies.
• Communication skills with the customer, stakeholders and service providers.
• Ensuring the full life cycle of the emergence of an internal resource in the ecosystem, its maintenance and utilization.
• Ability to work with documentation (contracts, invoices, etc.).
• Ensure service provision of tools and services to consumers under the agreed SLA.
• Filling and maintaining an up-to-date catalog of services and software licenses, monitoring their status.
• Experience in team management.

Will be plus:

Understanding the specifics of the services: JetBrains, Microsoft, Google WorkSpace, Slack, Adobe, Miro, Sigma, OpenAI and others.

Responsibilities:

• Build, adapt and support processes for registration, support and liquidation of services and software licenses.
• Team management, distribution of tasks and control over their implementation in accordance with the adopted SLA.
• Filling the service catalog with details,
• Maintaining up-to-date information on all services.
• Tracking the status of services, their licenses, prolongation, adjustments by the number of users.
• Processing requests for registration or deployment of new services.
• Communication with the customer, collecting and clarifying the details of the technical task.
• Checking the service by type and intended purpose for duplicates.
• Communication with a potential supplier or reseller.
• Collection and analysis of commercial proposals.
• Determining the supplier or vendor based on the requirements from the customer, pricing, service verification results in accordance with company policies.
• Agreeing details with financiers on the payment method, determining which of our companies to register the tool for.
• Escalating tasks to teams of lawyers and financiers.
• Infrastructure classification of services.