Service Manager (IRC222110) in GlobalLogic

Requirements: 

• Master’s degree in Business Administration, Information Technology, or related field.
• Extensive experience in service management, with a minimum of 8 years in progressively responsible roles.
• Proven track record of successfully managing service delivery and service transition activities.
• Demonstrated leadership in overseeing governance and communications strategies.
• Exceptional understanding of service-related functions, including incident management, service request management, orchestration, and escalation management.
• Strong financial acumen with experience in budgeting and accounting for service team activities and resources.
• Ability to ensure customer excellence by aligning service delivery with stakeholder requirements.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Relevant certifications such as ITIL Service Manager, PMP, or similar are highly desirable.
• Strong problem-solving skills and the ability to navigate complex service-related challenges effectively.
• Proven ability to lead and mentor teams to achieve service excellence and drive continuous improvement initiatives.

Job Responsibilities

• Oversees Service Delivery and maintains open communication with stakeholders.
• Guides all Service Transition activities throughout the engagement.
• Manages Governance & Communications responsibilities.
• Assumes leadership for service-related functions, prioritizing customer excellence in support delivery engagements. This encompasses service transition, oversight, SRE Transformation, and management of customer applications, including incident, service request, orchestration, and escalation management.
• Manages budgeting and accounting for Service Transition team activities and resources.
• Ensures the final delivery aligns with agreed customer and stakeholder requirements.

Department/Project Description

Our client is a world-leading provider of telecom equipment, solutions and services to mobile and fixed network operators and telecom providers all over the world. The project aim is to empower developers by providing access to advanced 5G network functionalities through open APIs and is a cutting-edge platform that brings together over 70 microservices for robust and scalable digital solutions.