Service Manager in Sense Bank

Service Manager

Kyiv, Dnipro, remotely

Sense Bank is a state bank with 30 years of history. During this time, we have become not just a place to work, but a community of 4,000 people, where everyone is dedicated to the mission of creating meaning so that the dreams of Ukrainians come true.

We are looking for an enterprising and motivated Service Manager to join our team. The Service Manager will be responsible for ensuring a high quality of service to the department's service processes and effectively managing all aspects of incident resolution.

You are suitable if you have:

• higher education;
• understanding the principles of banking business processes and IT architecture;
• high communication skills and the ability to communicate effectively with all stakeholders;
• the ability to work in conditions of a large volume of work and under pressure;
• analytical abilities and the ability to make strategic decisions;
• knowledge of software development stages (Scrum);
• practical skills with CamundaBPM, JIRA, Confluence, Kibana;
• basic knowledge of Oracle and PostrgeSQL;
• understanding of Client-server and Microservices architectures;
• knowledge of SOAP, REST, XML, JSON, Groovy (or Java), SQL;
• desire to learn and develop in the IT field.

Why should you go to us?

We offer:

🌟 Competitive salary;

🌟Annual salary revisions in accordance with the Bank's own performance and financial indicators;

🌟Bonus for achieving CRI;

🌟Medical insurance;

🌟Support and help in crisis situations thanks to the charity program "Let's Help Together";

🌟28 days of annual leave and additional days of leave;

🌟English speaking club: we meet twice a week with a group of like-minded people to discuss a wide variety of topics;

🌟Sport Community, which provides free training every day: from sports dancing to strength training. You will definitely find something of your own here😎

Do you still have doubts or are you with us?

We are open to everyone. We have no prejudices and stereotypes. We are actively working on the development of inclusiveness in the team. Differences in views and experience, gender equality, and age tolerance make sense to us. We respect the contribution of the military to the security of Ukraine and gladly offer employment to veterans.

Our values ​​- revity, interaction, drive, effectiveness.

Ready? Send your resume!

Become part of the team, reveal your potential with Sense Bank 💙