Service Manager in Sense Bank

Service Manager Kyiv, Dnipro, remotely Sense Bank is a state-owned bank with 30 years of history. During this time, it was a difficult place to work, a community of 4,000 people, some dedicated to the mission of creating meaning so that the dreams of Ukrainians would come true. We are looking for a person who will: interact with the business-customer and related divisions, quality issues/improvement of systems/processes; work with partners, suppliers/vendors, work processes and integration issues with partners; control the quality of services: assessment and establishment of IT metrics, control of service performance and incident elimination, etc. timely notification of the customer to all involved departments about the impact of the incident on the customer, provision of a decision and full closure of the case; analyze, register, localize errors that occur, monitor the performance of maintenance and eliminate incidents; provide consulting support to the Bank's employees regarding the operation of services and systems, within the limits of their responsibility; interact with project managers and project teams on issues related to the quality of IT services; manage service documentation; analyze and systematize processes, make balanced and operational decisions in non-standard situations; install updates in the production environment. You are eligible if you die: higher education; understanding of the basic principles of implementation of banking business processes and the creation of their IT architecture; the ability to work in multitasking mode, set tasks, monitor their execution; knowledge of the stages of software development (scrum approach to the organization of the software development process); understanding supported by practical skills in using modern CamundaBPM tools; basic knowledge of DBMS (Oracle, PostrgeSQL); understanding of Client-server and Microservices architecture; basic knowledge of SOAP and REST, XML and JSON, Groovy (or Java), SQL. Why do you need to go today? We offer: 🌟 Competitive salary; 🌟 Annual salary revisions in accordance with the Bank's own efficiency and financial indicators; 🌟CRI achievement bonuses; 🌟Medical insurance; 🌟 Support and assistance in crisis situations thanks to the charity program "Let's Help Together"; 🌟 28 days of annual leave and additional days of leave; 🌟 Education at the free internal school DOSVID in managerial, leadership and professional skills and IT school in the areas of SQL, Data Science and other technical specialties; 🌟English speaking club: we meet twice a week with a group of like-minded people to discuss a wide variety of topics; 🌟Sport Community, which conducts free training every day: from sports dancing to strength training. You will definitely find something unique here😎 Do you have doubts about reading the flag? We are open all day. Unas has no prejudices and stereotypes. We are actively working on the development of inclusiveness in the team. Differences in views and experience, gender equality, and age tolerance make sense to us. We respect the contribution of the military to the security of Ukraine and gladly offer employment to veterans. Our values ​​are openness, interaction, drive, effectiveness. Finished? Send your resume! Become part of the team, openand its potential with Sense Bank 💙