Service manager in Sense Bank

We are looking for a person who will: interact with the business customer and related departments, on issues of quality/improvement of systems/processes; work with partners, suppliers/vendors, on issues of processes and integrations with partners; control the quality of services: assessment and installation IT metrics, control of service performance and incident resolution, including timely notification of the customer and all involved departments about the impact of the incident on the customer, providing a solution and fully closing the case; analyze, register and localize errors that occur, monitor the performance of service and eliminate incidents; consultative support of the Bank's employees regarding the operation of services and systems, within its limits responsibility; interact with project managers and project teams on issues related to the quality of IT services; service documentation management; analyze and systematize processes, make weighted and operational decisions in non-standard situations. You are suitable if you have: higher education; understanding of the basic principles of implementation bank business processes and the creation of their IT architecture; the ability to work in multitasking mode, set tasks, monitor their execution; knowledge of the stages of software development (scrum approach to the organization of the software development process). Why should you come to us? Because we believe , that the future makes sense, and we want to build it with you. Sense Bank is not just a place to work. This is a community where we are dedicated to our mission - to create meaning so that the dreams of Ukrainians come true. Our team aims to provide the best financial services, we strive for innovation and modernity. At the same time, we care about the present: we have many interesting projects and development opportunities right here and now :sense of learning: ✅internal IT School to improve digital skills, ✅Dosvid project to share knowledge with the best experts.sense of being with those who care about you: ✅own partner discount program, ✅special banking conditions, ✅charity support program and assistance to employees "Let's help together", ✅ participation in volunteer projects and many other corporate benefits. And that's not all! ✅ We are the only bank with a creative space in Kyiv and Lviv. This is Sense Hubs. They also function as venues for events, where we regularly hold interesting meetings, workshops, even markets in partnership with Ukrainian communities. At Sense Bank, we believe in diversity and create an inclusive environment for all employees. Become part of our team and unlock your potential at Sense Bank!