Service Manager in Sense Bank

Sense Bank is a state-owned bank with 30 years of history. During this time, we thought it was not an easy place to work, a team of 4,000 people, some of whom are dedicated to the mission of creating meaning so that the dreams of Ukrainians come true. vendors, issues of processes and integration with partners; control the quality of services: assessment and establishment of IT metrics, control of service performance and elimination of incidents, etc. timely notification of the customer and all involved departments about the impact of the incident on the customer, providing a solution and full closure of the case; analyze, register and localize the errors that occur, monitor the performance of service and eliminate incidents; provide consulting support to the Bank's employees regarding the operation of services and systems, within the limits of their responsibility; interact with project managers and project teams questions related to the quality of IT services; manage service documentation; analyze and systematize processes, make weighted and operational decisions in non-standard situations; install updates in a productive environment. You are suitable if you have: higher education; understanding of the basic principles of implementing bank business processes and creating their IT architecture; the ability to work multitasking, setting tasks, monitoring their execution; knowledge of software development stages (scrum approach to the organization of the software development process); understanding supported by practical skills in using modern CamundaBPM tools; basic knowledge of DBMS (Oracle, PostrgeSQL); understanding of Client-server and Microservices architecture; basic knowledge of SOAP and REST . situations thanks to the charity program "Let's help together"; 🌟28 days of annual leave and additional days of leave; 🌟Training at the free internal school DOSVID for non-managerial, leadership and professional skills and IT school in the areas of SQL, Data Science and other technical specialties; 🌟English speaking club: we meet twice a week with the company like-minded people to discuss a wide variety of topics; 🌟Sport Community, which conducts free training every day: from sports dancing to strength training. Here you will definitely find something of your own 😎 Do you have doubts about the flag? We are open to everyone. Unas has no prejudices and stereotypes. We are actively working on the development of inclusiveness in the team. Differences in views and experience, gender equality, and age tolerance make sense to us. We respect the contribution of the military to the security of Ukraine and gladly offer employment to veterans. Our values ​​are openness, interaction, drive, effectiveness. Finished? Send your resume! Become part of the team, reveal your potential with Sense Bank💙