Servicedesk Specialist in Virtuos

Job DescriptionVolmi — A Virtuos Studio is a Ukrainian company, part of the global game development company Virtuos, specializing in creating art content for games. We cooperate with the leaders of the gaming industry, participate in the creation of world-class projects and continue to replenish our talented team.Join our team of like-minded people who are passionate about a common goal and love for games as a Servicedesk Specialist and take your career to the next level!ResponsibilitiesProvide support to Studios’ employees on L1 level, working with Servicedesk ticket system;Perform user workstation and notebook diagnosis, repair and upgrades;Prepare workstations and carry on the PC setup process for new employees;Install, update or change the software deployed on user workstations;Manage the information security for end-user systems, handle security incidents and reports;Deploy and maintain up to date Endpoint Security policy on user systems;Provide excellent customer service in addition to resolving issues within a defined SLA. Qualifications3+ years of working experience as an IT system administrator or helpdesk/support specialist;Solid knowledge of user operating systems (Windows, MacOS);Experience in performing workstation setup, PC and notebook repair, and knowledge of all kinds of PC hardware;Ability to perform user hardware and software bug analysis;Excellent knowledge and skills working with typical Office (O365), Art (Autodesk, Adobe, etc.) and Dev production software;Knowledge of enterprise Antivirus, DLP and Asset Management software;Working with Microsoft AD, Office365 admin;Basic network administration and troubleshooting.Will Be a Plus Knowledge of IT security principles will be a plus;English – upper-intermediate;Working experience in IT or Gamedev company. Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Повний робочий день Посадові обов’язки Інформаційні технології Галузі Комп’ютерні ігри