Service Desk Specialist @ OEConnection in OEConnection

About OEC

Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.

Position Summary

We are looking for a Service Desk Technician to join us in bringing highest standards to OEC employees. You will get a chance to gain valuable experience, specialize in one of our technologies and join a fun, international team.

• Experience in working as service desk support solving various system issues relating to hardware, software, phones and networking
• Knowledge of workstation/server configurations and eagerness to act as first line of support to associates to install, configure, and troubleshoot associate workstations (mainly Windows)
• Working knowledge of Microsoft Office, Active Directory, SharePoint, Internet Protocols ( FTP, DNS, IP, SSH, etc.) and Service Desk Tracking tools would be a plus
• Solid problem-solving skills
• Very good knowledge of English both spoken and written

About OEC

Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.

Position Summary

We are looking for a Service Desk Technician to join us in bringing highest standards to OEC employees. You will get a chance to gain valuable experience, specialize in one of our technologies and join a fun, international team.

,[Acts as first point of contact for incidents and service requests related to the company’s production and internal computer systems including hardware, software, applications, telephone, and network., Facilitates incident response and service request processes from ticket creation to ticket closure, including communications and documented resolutions, Diagnoses, researches (using knowledge base), and resolves technical hardware and software incidents; monitors alerts and service requests or initiates prescribed escalation process, Recognizes and informs management of recurring problems, References enterprise-wide list of assets, changes, locations, versions and warranties as part of incident response, Creates and maintains knowledge articles to be used internally and/or externally regarding training, best practices, solutions or processes as it relates to products, environments and related technologies, Adheres to all incident and service request processes and procedures in accordance with department SLAs while maintaining satisfactory customer feedback]
Requirements: Networking, Windows, Active Directory, SharePoint, Protocols, FTP, DNS
Additionally: Sport subscription, Private healthcare, International projects, Bilety do kina, Bike parking, Free parking, Modern office, No dress code.