Service desk specialist in Intertop Ukraine

INTERTOP Ukraine is the leader of Ukrainian fashion retail with a 30-year history. We manage 14 retail chains of multi- and single-brand stores, including: INTERTOP, Ecco, Geox, Timberland, Skechers, Marc O'Polo, Napapijri, Emporio Armani, Armani Exchange, The North Face, Vans, EA7, INTERTOP Outlet and Kiko Milano.

We are actively developing our own marketplace based on the online platform INTERTOP.UA and a mobile application. The company's portfolio includes over 500 brands of shoes, clothes, accessories and cosmetics, including own TM Braska. We support Ukrainian manufacturers and develop a culture of collaboration.

INTERTOP Ukraine is about responsible business: we work transparently, pay all taxes and support the country's economy. Our main asset is people, and that is why we constantly create an environment where you want to grow, change and implement ideas.

Weare looking for:initiative and engaged specialist for the position of Service desk specialist who strives to influence the result and implement effective solutions and become part of our team.

Main requirements:

Required:

• experience one year of work
• understanding of Service Desk principles
• excellent PC knowledge, understanding of principles of operation and configuration of standard software and equipment
• experience of working with systems: Active Directory, Microsoft 365, Jira, Confluence, Postman, any cash register software
• experience of working with contractors. 
• English - at the level of reading technical documentation

It will be an advantage:

• knowledge of Service Desk systems
• experience in writing technical documentation, instructions.

Functional responsibilities:

• remote user support (1st line of support)
• routing requests between different working groups
• interaction with 2nd and 3rd lines of support (internal departments and contractors)
• monitoring compliance with SLAs by IT contractors, training reporting
• coordinating the interaction of contractors and internal divisions
• keeping a knowledge base.

You are guaranteed to get:

• work in a stable company with well-known brands and clear values
• development opportunities i.eand training (internal programs, external trainings)
• a team of like-minded people who value openness, efficiency and trust
• access to new collections and modern trends
• participation in internal company events
• modern office (Kyiv) with comfortable conditions
• official employment, paid holidays and sick days
• flexible work schedule
• corporate discounts on the range of INTERTOP Ukraine brands.