Service Desk Manager in Upstars

August 14, 2024

Service Desk Manager

Kyiv

UPSTARS is a product IT company with which both people and brands fly. We know how to launch stellar projects in the iGaming sphere ✨

Our main focus is B2B services and technological solutions for clients from all over the world. And yes, maintaining a legal and transparent market of Ukraine is a must-have, which is why we were the third in the country to receive a B2B license to provide services in the field of gambling.

Your future tasks:

• participation in the exit of new employees (transfer of internal accesses, technical onboarding);
• technical support of the company's employees (tasks through the ticket system, communication through the internal messenger);
• technical support of the office in Kyiv, user support in the office upon request;
• assistance in inventory and equipment accounting;
• sending and receiving equipment for workers with preliminary or subsequent adjustment.

💪Your skills:

• 1 year in the position of Service Desk / System Administrator / Help Desk;
• computer knowledge at the "Administrator" level;
• configuration and installation of operating systems (Windows / MacOS);
• software settings and data encryption (Bitlocker / FileVault);
• purchase of computer equipment;
• support in the repair of computer equipment;
• the ability to independently carry out preliminary diagnostics of equipment;
• knowledge of networks at the "Confidential user" level;
• the ability to work with the periphery.

🤞 Desirable, but not critical:

• analytical, organizational and time management skills, desire to develop;
• knowledge of Linux;
• experience with Jira, Confluence;
• resource administration skills within the company;
• ability to work in a team and attention to details;
• English at the Intermediate level.

🌟 Our advantages:

• we like tasks with an asterisk, because they reveal potential;
• we speak directly and simply, even about complex things;
• we do not like bureaucracy and outdated approaches - we give freedom of action;
• we have our own capacity to create technological solutions from scratch;
• we use cloud storage, Kubernetes and other components of digital maturity;
• strive to automate the routine to use time for development and professional growth within the company;
• we offer a clear career plan with Performance Review, trainings, mentoring programs, the opportunity to partially work on additional projects to test other technologies.

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  🍪 Mast-hev:

  • hybrid work - work from home or from the office, where there is everything for your comfort and safety;
  • flexible start of the working day - start when it's convenient for you;
  • 20 days of paid vacation, public holidays and sick leave - we are for work-life balance;
  • medical insurance in top clinics - we care about your health;
  • Benefit cafe - spend monthly on hobbies, hobbies, sports, etc.;
  • events - take part in master classes, visit team buildings and corporate events;
  • study, study and more study - an individual budget for courses, corporate English, workshops and an online library.

  Do you have aspirations and a desire for constant growth and new knowledge? Do you want to take an active part in the product creation process? Let's get to know each other! 😉