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Service desk intern in Intertop Ukraine
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Intertop Ukraine
Service desk intern
Kyiv
Necessary skills
• higher education (technical, information technologies)
< p>• understanding of the principles of Service Desk service, experience of working with applications in the ticket system• experience of working with contractors
• excellent knowledge of PC, understanding of principles of operation and setting up of standard software and techniques
• good learning ability, willingness to learn, attention to details, ability to work in a team
• experience with systems will be a plus: Active Directory, Microsoft 365, Jira, Postman, any cash register software
• English - at the level of reading technical documentation.
We offer
• work with the most modern platforms and services: AWS, BI Qlik Sense IBM integration bus, SAP accounting system
• hybrid schedule
< p>• office close to the metro and in the city center• INTERTOP CAMPUS internal school aimed at developing IT and digital skills
• training and the opportunity to participate in professional events at the expense of the company
• corporate discounts.
Responsibilities
• remote user support (1st line of support)
• routing requests between different working groups
• interaction with the 2nd and 3rd lines of support (internal departments and contractors)
• control of SLA compliance by IT contractors, preparation of reports
• coordination of interaction between contractors and internal departments < /p>
• maintaining a knowledge base.
