Service Desk Engineer (L1) in NEKSKOR, TOV

We are looking for a first line support engineer: reception of user requests, triage, initial diagnosis and resolution of typical incidents. Work according to regulations and checklists with correct escalation of complex cases to the 2/3 line.

Requirements for the Candidate:

• basic experience in user or service support roles;
• confident use of Windows (macOS will be an advantage);
• workplace support: software, OS, peripherals, remote support;
• basic knowledge of Microsoft 365, AD / Entra ID, Exchange (L1);
• access to network resources, groups, role approach;
• basic networks: IP, DNS, Wi-Fi, VPN;
• initial security-mindset: passwords, MFA, phishing, escalation;
• good communication skills, responsibility.

Would be an advantage:

• experience with ITSM / Service Desk systems;
• basic understanding of ITIL;
• experience with WDS / MDT / Intune / SCCM;
• experience supporting RDS, Wi-Fi, VoIP, endpoint security;
• experience working in a corporate environment.

Responsibilities:

• reception and processing of requests at the Service Desk;
• primary diagnosis and resolution of typical incidents;
• support of PCs/laptops, office phones, remote assistance;
• basic operations with accounts, accesses, mail, licenses (according to the regulation);
• initial response to suspicious security events and escalation;
• participation in onboarding/offboarding according to checklists.

We offer:

• Official employment;
• Medical insurance after completion of the trial period;
• Format: mainly office, hybrid format is possible;
• Working schedule: Mon-Fri from 09:00 to 18:00.
• Comfortable office and convenient location near the station. Nyivky.

We are waiting for your feedback!