Service Desk Engineer in Energame

We are looking for a talented Service Desk Engineer to join our team.Tasks and Responsibilities:— Reproduce, analyze and evaluate requests and their impact to resolve or escalate incidents as needed;— Communication on issues resolving with other departments;— Control the SLA for incident resolution and escalate unresolved issues;— Be the 1-st (partly) and 2-nd (mostly) line of technical support (from the L3 model).Essential professional experience:— System administrator with proven Office Infrastructure hands on experience (1+ year);— Desktop OS administration, hardware;— Windows: Client OS support (Windows 10), Windows server 2012 R2(AD, GP, Print Services);— MacOS: Client OS support;— Networking: DNS, DHCP, OSI, routing & switching principles;— General tags: Asana, AD, SCCM, CrowdStrike, Confluence, Acronis, software/hardware troubleshooting, SQL, Slack, GSuite;— Basic Linux knowledge;— Customer oriented person;— Ability to cope with all the IT related local tasks in offices (prepare workstations, workplaces, etc);— Oral and written literacy.Desirable skills:— Intermediate English and higher;— Understanding ITILEssential professional experience:— System administrator with proven Office Infrastructure hands on experience (1+ year);— Desktop OS administration, hardware;— Windows: Client OS support (Windows 10), Windows server 2012 R2(AD, GP, NPS, ADUC, Print Services, DFS);— MacOS: Client OS support;— Networking: DNS, DHCP, OSI, routing & switching principles;— General tags: SCCM, CrowdStrike, Asana, Confluence, Acronis, software/hardware troubleshooting, SQL, Slack, GSuite;— Basic Linux knowledge;— Customer oriented person;— Ability to cope with all the IT related local tasks in offices (prepare workstations, workplaces, etc);— Oral and written literacy.