Service Desk Engineer in Risk Inc.

RISK inc is an international iGaming company pushing the boundaries of the entertainment industry

Who we are

We is an international iGaming company that specializes in finding and developing promising markets in the field of entertainment. Our team consists of more than 1,000 professionals in more than 20 locations in 10 countries serving more than 300,000 customers.

Always pushing the boundaries of what is possible? Then go to RISK!

Our operations at the global level are based on strong internal expertise, analytics and work with data. We have deep knowledge in the field of iGaming, digital and affiliate marketing, technology solutions and data analytics.

We are currently looking for a System Administrator to join our team.

What are you you will:

• Reproduce, analyze and evaluate requests and their impact to resolve incidents or escalate them as needed.

• Communicate with other departments to resolve technical issues.

• Monitor SLA compliance during incident resolution and escalate unresolved issues questions.

• Perform the functions of the first and second line of technical support (according to the L2 model).

About you:

• System administrator with proven practical experience of working with office infrastructure (from 1 year).

• Administration of desktop operating systems, work with hardware.

• Windows: support of client OSes (Windows 10), Windows Server (AD, group policies, print services).

• macOS: support of client OSes.

• Networks: DNS, DHCP, OSI model, principles of routing and switching.

• Common tools and systems: Asana, AD, SCCM, CrowdStrike, Confluence, Acronis, software and hardware diagnostics, SQL, Slack, G Suite, Intune, Azure, JAMF.

• User and service orientation.

• Ability to independently perform all local IT tasks in the office (preparation of workstations, workstations etc.).

• The level of English is Intermediate or higher.

Our Benefit Cafeteria includes

• Support of mental health

• Sports activities

• Courses of foreignmov

• Car service

• Veterinary services

• Help with arranging a home office

• Dental services

• Books and stationery

• Tuition compensation

• And yes, even a massage