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Service Desk Engineer in Clario

Posted more than 30 days ago

2 views

Clario

Clario

0
0 reviews
Without experience
Kyiv
Full-time work

Translated by Google

We are Clario, a user-centric company on a mission to improve digital life. Our goal is to create smart but simple applications that provide better performance, security and comfort.RoleWe are looking for a proactive and responsible Service Desk Engineer to join our IT team. The main task is to provide internal technical support to users. You will perform 1st Line Support functions and, depending on your experience and skills, you will be involved in system administration tasks. 400">Registratio

We are Clario, a user-centric company on a mission to improve digital life. Our goal is to create smart but simple applications that provide better performance, security and comfort.

Role

We are looking for a proactive and responsible Service Desk Engineer to join our IT team. The main task is to provide internal technical support to users. You will perform 1st Line Support functions and, depending on your experience and skills, you will be involved in system administration tasks. 400">

  • Registration, prioritization and documentation of requests and incidents in the Service Desk system.
  • Escalation of requests to relevant specialists or teams as necessary.
  • Providing technical support to users in the office and remotely.
  • Installing, configuring and updating software on work devices.
  • Performing scheduled maintenance hardware and software.
  • Collaboration with the internal IT team to resolve ongoing technical issues.
  • Execution of routine access control tasks (password reset, account activation/deactivation, etc.).
  • Participation in basic systems administration (with the possibility of training if necessary).
  • Preparation of technical documentation, instructions and manuals for end users.

    • Requirements for the candidate:

    • A confident user of Windows, macOS and Unix systems.
    • Basic knowledge of MS Active Directory and the basics of computer networks (DHCP, DNS, model OSI) normal; font-weight: 400">It will be an advantage:

      • Working experience in a similar position.

      What we offer:

      • A warm and friendly atmosphere.
      • 20 days of paid vacation + public holidays and 12 paid sick days per year.
      • Health insurance.
      • Professional development and growth opportunities.

      We are not just a company, we are Clario! We put the customer at the center of everything,what we do, we achieve the best together, take responsibility and go beyond what is possible to create real value!

      We guarantee the confidentiality of all information received.

      LET'S GO TOGETHER!

    Translated by Google

    Without experience
    Kyiv
    Full-time work
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