Service designer (customer experience) in Pershiy Ukrayinskiy Mizhnarodniy Bank (PUMB)

Marketing Department, Customer Experience Management Qualification and experience: Higher education in economics / banking / management / marketing / sociology / psychologyKnowledge and practical experience in using Design Thinking / Service Design, Customer Value Proposition, Customer Journey Map / Service BlueprintExperience in implementing Service Design projectsExperience in organization and facilitation of group work, in particular ideation workshops 1+ year of experience working as a service designer 1+ year of experience in conducting qualitative research (including UI/UX research, testing application prototypes and idea concepts, user research, in-depth interviews, surveys) Experienced user of MiroSoft Skills: Implementation of the concept win-win when interacting with business, analytical skills, flexibility, presentation and communication skills at a high level, a proactive approach to tasks, independence in work, the ability to build cooperation with a team in a separate work format. It will be an advantage if you have: Work experience in retail banks Experience in product development / marketing / in customer experience departments Experience in teams working in an Agile format Experience in conducting quantitative research Experience in training Your role: Close interaction with representatives of the relevant business function on the creation and development of products / services In-depth study needs and expectations of customers when interacting with a certain product / service, studying the experience of competitors Conducting user research, testing prototypes of interfaces or concepts, in-depth interviews, etc. independently Organization of quantitative and qualitative surveys on improving the customer experience with external resources Development of further recommendations for the development of products and services according to research results, participation in the further implementation of solutions Preparation of reports, presentation of results (conclusions, recommendations). Creation of Customer Journey Map / Service Blueprint and value propositions of products and services Facilitation of cross-functional teams within the framework of service design projects Development of internal competence with Service Design in business functions, participation in projects to increase client-centricity in the company Why FUIB? One of the best employers in UkraineProfessional and friendly teamRemote workDecent remunerationMedical insuranceOfficial employmentOpportunities for career development and professional growthFriendly and open corporate culture