Service Designer in PrivatBank

Service Designer remotely PrivatBank is the largest bank in Ukraine and one of the most innovative banks in the world. It occupies a leading position in terms of all financial indicators in the industry and accounts for about a quarter of the country's entire banking system. We are looking for a Service Designer who strives to work in a dynamic environment and shares the values ​​of mutual trust, openness and initiative. We are looking for a goal-oriented professional who is able to work in multitasking mode, focused on quality and results. Main responsibilities: Organization and facilitation of Design Thinking/Service Design workshops for designing (or redesigning) new experiences for customers, employees and partners Building, analyzing and maintaining digital maps of the customer experience (Customer Journey Map, Service Blueprint, System Map, etc.) Planning, organization and conduct of in-depth interviews, usability testing sessions, launch and processing of surveys Data analysis and systematization Visualization and presentation of data obtained through research Basic requirements: Practical experience in applying the Design Thinking/Service Design methodology both for the implementation of full-cycle projects and for solving specific tasks Experience in the field of group facilitation work in cross-functional teams Experience as a service designer or product designer Experience in conducting quantitative and qualitative research Work with specialized software: Miro, Figma, UXPressia, etc. Knowledge of popular design processes such as Design Thinking and Double Diamond We offer our employees: Work in the largest bank of Ukraine Competitive salary (official) Referral bonus Medical insurance and corporate mobile communication Paid vacation for employees Corporate education, courses, trainings for professional development, the possibility of paying for external certifications Remote work schedule, day-time overtime on Fridays (8 hours, 09:00-18:00) Interesting and large-scale projects, significant and useful products PrivatBank is open to support and employment of veterans, as well as people with disabilities. Discrimination based on health and physical capabilities, age, race, ethnicity, gender, and marital status is unacceptable to us. Mygotova is willing to train veteran candidates with disabilities without work experience in the banking sector. If you claim the status of a person with a disability or a veteran, contact [emailprotected] . PrivatBank specialists will provide consultation and support throughout the selection process and after employment.