Service Delivery Manager (Supply Chain) in Innovecs

We are looking for a skilled Service Delivery Manager to join Innovecs Delivery team and be a partner for our clients with the goal to build the long-term success.You as SvDM will be responsible for developing business relationships with portfolio of assigned clients, managing activities related to the key business decision makers and stakeholders. You will works closely with Innovecs internal services departments to ensure the timely and successful delivery of our Innovecs services, to meet performance goals, KPI and clients’ expectations.Innovecs is a global digital services company with a presence in the US, the UK, the EU, Israel, Australia, and Ukraine. Specializing in software solutions, the Innovecs team has experience in Supply Chain, Healthtech, Collaboration Tech, and Gaming.For the fifth year in a row, Innovecs is included in the Inc. 5000, the list of fastest-growing private companies in the US, and a ranking of the best global outsourcing service providers by IAOP. Recently, Innovecs was honored with the prestigious Global Good Awards for the Employee Engagement & Wellbeing, won gold at the Employer Brand Management Awards, and was included in the Global Top 100 Inspiring Workplaces Ranking.Our value to you:Flexible hours and remote-first modeCompetitive compensationComplete Hardware/Software setup – anything you need for workOpen-door culture, transparent communication, and top management at a handshake distanceHealth insurance, vacation, sick leaves, holidays, paid maternity/paternity leaveAccess to our learning & development center: workshops, webinars, training platform, and edutainment eventsVirtual team buildings and social activities to celebrate the Innovecs lifestyleRequirementsAdministrative/operational background in IT outsourcing, Services, or Product companies;Basic knowledge of financials: understanding of cost allocation principles, budgeting process;Experience with HR and recruitment processes;Experience in client account management will be a plus;Service/client oriented;Understanding of project management;Knowledge of change and expectation management;English – advanced level;Good team player;Ability to build relationship and trust;Excellent communication skills;Result-oriented, “Get things done” attitude.ResponsibilitiesCooperating with back-office departments to deliver a high-level service to the clients;Collaborating with a Client Success team to build long-lasting relationships with clients;Coordinating operational activities (hiring, payments, terminations, etc.) and acting as a first point of contact on client’s requests;Ensuring service SLAs achieved;Managing invoicing process;Participating in budgeting process;Solving people-related issues in cooperation with HR;Reporting;Implementing initiatives to enhance service quality and customer satisfaction.Does this resonate with you? Send over your CV, and let's get to know each other better. Show more Show less Посадовий рівенh Senior secondary level Type of employment Full-time Job responsibilities Project management and Information technologies Industries IT services and IT Consulting and Transport, logistics, supply chain and storage