Senior system administrator (Helpdesk, Servicedesk 2-3L) with the functions of the head of the IT support department in Optima Servis

Senior system administrator (Helpdesk, Servicedesk 2-3L) with the functions of head of the IT support department

Optima Service- we are an IT company with 18 years of experience creating and implementing advanced technical solutions for Ukrainian and international companies. 

We invite to cooperation an experienced and responsible specialist who is ready not only to solve complex technical tasks, but also to develop together with us.

www.Optima-Service.ua

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1. Leadership: you will be able to lead our IT support team, so we are looking for someone with leadership qualities and a desire to develop in this direction.
< li>Technical Expertise:You will handle the tasks of 2-3 lines of support, ensuring the uninterrupted operation of networks, servers, security and backup systems.
2. Communication:you will interact with customers at all levels, from the average employee to top management, explaining complex technical issues in simple language.

What we expect from you:< /p>

1. Experience:at least 2 years of work in a similar position.

2. Technical skills:

• In-depth understanding of networks, servers and the principles of their operation.
• Administration of Windows, VMWare, Linux.
• Work experience with CRM, HelpDesk, monitoring systems (Zabbix, PRTG, etc.), cloud solutions and data centers.
• Setting up MikroTik, Cisco, etc. network equipment

3. Personal qualities:

• Responsibility, independence, the ability to set priorities and effectively organize the working day.
• Excellent communication skills, the ability to find a common language with different people.< /li>
• Desire to learn and develop.

4. Your main tasks:

• Managing a team of 3 people.
• Monitoring and analyzing workload by employees/clients/type of tasks.
• Interaction with key persons from the client's side in terms of service quality.
• Control of routine work for clients.
• Planning of the team's work schedule.
• Technical support for users 2 -a - 3rd line (remote from the office 80% and on the road 20% of working time if necessary).
• Control of backup processes.
• Administration of various e-mail systems.< /li>
• Administration of Windows, VMWare, Linux servers/clusters.
• Management of IP telephony systems.
• Participation in various IT infrastructure construction and modernization projects.
• li>Maintenance of internal ticket CRM system.

What we offer:

1. Career:

strong> leadership of the IT support team and realization of his leadership potential. Work in the best segment of the market, IT technology.

2. Professional growth:work in an experienced teamtheir specialists, participation in interesting projects, constant training and development. Career growth to IT Support Team Lead.
3. Comfortable conditions:we have a bright, cozy and quiet office near Lukyanivka. Lukyanivka.
4. Work schedule: Mon. - Fri. from 09:00 to 18:00, Saturday and Sunday - weekends. Remote office duty from 7:00 a.m. to 11:00 p.m. and on weekends according to the internal schedule;
5. Official employment: cooperation with the FOP, full accounting service and tax compensation; 24 days of paid vacation.
6. Friendly atmosphere:team meetings, team building, corporate parties, delicious coffee, tea, fruit and sweets in the office.