Senior Software Support Engineer in Luxoft

9 липня 2024

Senior Software Support Engineer

віддалено

• Project Description: We are currently seeking a highly skilled and motivated individual to join our Research & Analytics IT Production Management Support team (in Middle East). The ideal candidate should possess a technical background with 5-7 years of experience in production support and be ITIL certified. It is essential for the candidate to have a solid understanding of incident, problem, and change management processes. In this role, the successful candidate will play a vital part in ensuring the smooth operation of our production environment leveraging their technical and non-technical skills.
• Responsibilities: • As a proactive member of the support team maintain the stability of the production environment, effectively managing incidents, problems and changes.
  • Promptly identify and resolve incidents and issues by applying exceptional problem-solving skills ensuring minimal disruption to operations.
  • Continuously enhance existing processes and workflows to optimize efficiency and productivity.
  • Work seamlessly within the agile environment, contributing to product and solution delivery for our esteemed business users. Actively participate in sprints and contribute to CI/CD practices.
  • Effectively communicate with team members, stakeholders and end users and foster collaboration.
  • Uphold knowledge management practices to facilitate knowledge capture and sharing.
• Mandatory Skills Description: • 5y+ hands-on experience in production support, with a proven track record of successfully managing complex environments.
  • ITIL certification showcasing knowledge and expertise in incident, problem and change management processes.
  • Familiarity with the financial markets, related data and applications, providing a contextual understanding of the industry.
  • Bachelor’s degree in computer science or related technical discipline, providing a solid foundation for understanding complex technical concepts.
  • Excellent problem-solving skills with a proactive attitude towards incident resolution and issue identification.
  • Technical background with a profound understanding of ETL/ELT processes for data transformation.
  • Proficiency in utilizing PySpark for distributed data processing and analytics.
  • Advanced expertise in SQL for proficient querying and manipulation of data, guaranteeing accurate and reliable results.
  • Fundamental proficiency in Python debugging of data transformation issues and scripting automation.
  • Comprehensive understanding of REST API, enabling seamless integration between internal and external systems.
  • Proven experience managing SaaS Platforms (interactions between SaaS and IaaS)
  • Expertise in relevant areas such as data management, data engineering, or financial systems.
  • Hands-on experience managing big data platform like Palantir Foundry, Databricks, Azure Synapse, Azure Data Factory.
  • Proficiency in managing batches in scheduling tools such as Control-M, ActiveBatch, Autosys.
  • Expertise in workflow automation applications and tools such as KNIME Analytics, PowerAutomate, Altryx, Informatica)
  • Experience in managing BI Platforms like MicroStrategy, PowerBI, QlikView, Tableau.
  • Strong background in working with agile environments, participating in sprints and adhering to CI/CD practices.
  • Effective communication skills, both written and verbal, enabling effective collaboration and conveyance of ideas and solutions.
• Nice-to-Have Skills Description: • Certification in Azure Fundamentals, Azure Administrator, Azure DevOps, showcasing proficiency in Cloud technologies.
• Languages:
  

  
  

  • English: C1 Advanced