Senior Service Management /ITSM /ITIL Consultant​ in Transition Technologies PSC S.A.

Our Requirements:

• Higher technical degree (computer science, IT management, systems engineering or related)
• Minimum of 7-10 years of experience in IT service management (ITSM), of which at least 3-5 years as a senior or team leader
• Certifications:​ ITIL v3/v4 Expert, ITIL Managing Professional, or other relevant certifications (COBIT, ISO/IEC 20000, SIAM)
• Experience working with ITSM tools such as BMC Remedy, Jira Service Management, ServiceNow
• Proficient knowledge of ITIL processes (incident management, problem management, change management, service levels, IT configuration and resources, IT service continuity, etc.)
• Experience in data analysis and creating KPI/SLA reports for IT services
• Ability to manage a team, mentor junior members and delegate tasks
• Strong communication skills, ability to communicate effectively with the IT team, management and customers
• Proactive approach to identifying and solving problems, ability to work under time pressure
• The ability to manage changes in an organization, including planning and implementing change strategies.

Nice to have:

• Knowledge of the latest trends and best practices in the ITSM area
• IT infrastructure and architecture - general knowledge of issues related to IT architecture and efficient navigation in the area of ​​technology and infrastructure
• Knowledge of standards and regulations regarding IT service management (e.g. GDPR, SOX, ISO/IEC 27001)
• Knowledge of tools for automating ITSM processes and integrating various systems

,[Working closely with external customers: identify needs, gather requirements and analyzing customer’s expectations, Modeling business processes with focus on IT Service Management Area, Suggesting optimizations and areas for improvement, Hosting workshops and meetings with the customer, presenting solutions to stakeholders, Creating a concept of final solutions based on third-party vendors’ systems, Participation in presales activities like assessing feasibility of the requirements and preparing content of the commercial offer, Close cooperation with technical teams, Verification whether delivered solution meets business needs, Collaboration within a team of business analysts] Вимоги: ITIL, ISO, IEC, BMC, Jira, Data analysis, SLA, Communication skills, GDPR Інструменти: Jira, Confluence, GIT, Agile, Scrum. Бонуси та переваги: Training budget, Sport subscription, International projects, Baby layette, Charity initiatives, Employee referral program, Family picnics, Integration events, Life insurance, Private medical care, Sharing the costs of a streaming platform subscrip, Sharing the costs of foreign language classes, Sharing the costs of professional training & cours, Free coffee, Shower, Modern office, Free parking, No dress code, Fruit Tuesday, Integration meetings, Internal company competitions, Leisure zone.