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Senior Product Support Specialist L1- with German @ Beekeeper AG in Beekeeper AG
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Beekeeper AG
Are you a skilled problem-solver looking for an exciting challenge? Beekeeper is seeking an experienced Senior Product Support Specialist with German & English to join our dynamic team and assist our end-users mostly consisting of critical Frontline Workers! As a Senior Product Support Specialist, you'll solve customers’ product issues, perform advanced troubleshooting, and contribute to the excellent satisfaction score the support team currently enjoys.
What we offer
- Competitive salary
- Phone & Home Internet costs reimbursement up to 80 PLN/month
- Private health care package with Luxmed
- Multisport Benefit card
- Creative Allowance – paid as 1000 PLN gross/month
- Home office set-up reimbursement up to 1000 PLN
- Personal Learning & Development Budget of 1500 USD/year
- Sabbatical Program – 1 month paid leave at 3, 5, 10 year tenure
- 26 days of annual leave/year
- 2 Mental Health days off per year
- Laptop for work purposes
- Hybrid working model
- Oh and don’t forget about our Beekeeper Stock options!
Who are you?
- I'm customer-focused: As a Senior Support Specialist, I interact with customers daily, providing solutions to their problems.
- I'm tech-savvy: I have a diverse skill set that allows me to troubleshoot inside different types of browsers and I am no stranger to web-based solutions.
- I'm fluent in German & English: This is a must-have skill for me as a Senior Support Specialist in this role.
- I'm solution-oriented: I have a 'can-do' attitude and am motivated to solve complex product issues.
- I have excellent problem-solving skills: I'm able to think on my feet.
- I have strong communication skills: I communicate technical concepts clearly and effectively to non-technical stakeholders as a Senior Support Specialist.
- I’m ambitious: As a Senior Support Specialist, I look to grow my skills, learn new technologies such as AI, understand my team metrics and how to share with the business, and support my manager as a deputy.
Bonus Points
- Min. 3 years of experience working in a similar role in an international software (SaaS, 20M+) company, preferably within a mobile first technology environment.
- Previous experience with Zendesk.
- Fluent in one Programming language (Python, Java, etc.)
- Degree in Computer Science
- Additional certification in ITIL, Microsoft or Cisco.
Are you a skilled problem-solver looking for an exciting challenge? Beekeeper is seeking an experienced Senior Product Support Specialist with German & English to join our dynamic team and assist our end-users mostly consisting of critical Frontline Workers! As a Senior Product Support Specialist, you'll solve customers’ product issues, perform advanced troubleshooting, and contribute to the excellent satisfaction score the support team currently enjoys.
What we offer
- Competitive salary
- Phone & Home Internet costs reimbursement up to 80 PLN/month
- Private health care package with Luxmed
- Multisport Benefit card
- Creative Allowance – paid as 1000 PLN gross/month
- Home office set-up reimbursement up to 1000 PLN
- Personal Learning & Development Budget of 1500 USD/year
- Sabbatical Program – 1 month paid leave at 3, 5, 10 year tenure
- 26 days of annual leave/year
- 2 Mental Health days off per year
- Laptop for work purposes
- Hybrid working model
- Oh and don’t forget about our Beekeeper Stock options!
Additionally: Training budget, Private healthcare, Flat structure, Small teams, International projects, Multisport, Friendly atmosphere, Integration events, additional time off, creative allowance, Stock options, work from abroad option (60 days), Free coffee, Bike parking, Free snacks, Free beverages, In-house trainings, Startup atmosphere, No dress code, In-house hack days, Modern office.
