Senior Operations Engineer, Product/Tech Support (troubleshooting issues on the Prod environment) in GlobalLogic

Job DescriptionAt least 2 years of experience in a similar position (QA Engineer/NOC/Tech Support)Good English language skills (at least intermediate spoken and written level)Understanding of cloud and networking.Familiar with web applications and server architecture. HTTP, REST API.Knowledge of monitoring tools and principles.Strong troubleshooting and problem-solving abilities.Proactive in incident prevention.Ability to work independently and effectively prioritize tasks.Job ResponsibilitiesRespond promptly to incidents following the incident management policy, with appropriate urgency priority, within agreed timelines.Monitor environment performance and troubleshoot issues.Respond to alerts and escalate issues when necessary.Update FW and equipment configurations, when it is needed.Collaborate with other teams to resolve complex problems.Create and maintain accurate procedural documentation.Conduct production quality control, monitoring end-user service levels and verifying changes impact.Department/Project DescriptionThe client is one of the world’s leading providers of elevators, escalators, and moving walkways, along with maintenance and modernization services. The group has a presence in over 100 countries, with production sites and research and development facilities located in the US, Brazil, Europe, China, and India. In other words, we all use their products daily.