Senior Manager, Client Success in Truepill

DescriptionAt Truepill, we power the future of consumer healthcare. We started in 2016 with a vision to modernize healthcare. We provide the building blocks needed to launch and scale world-class healthcare experiences.With over 10 million prescriptions shipped and millions of patients served, we work with many of the world’s largest healthcare organizations - including payers, providers, life sciences companies, and consumer health brands. And with new partners continually joining our mission, we aim to further shape the future of healthcare - one patient at a time. Come join us. Let’s build something great together.We’re looking for an experienced Senior Manager, Client Success to join our Client Success team. You’ll report to the GM of Strategic Accounts and work alongside collaborative partners and dedicated colleagues working to grow Truepill and support our mission.The Senior Manager, Client Success is a highly-visible, client-facing role – building long-term, trusted relationships. This individual's responsibilities encompass the comprehensive management of assigned client relationships, with the key objectives of retaining current business, fostering deeper engagement, driving new revenue opportunities, and collaborating with cross-functional teams to ensure the highest level of client satisfaction.Success in this position necessitates a profound grasp of Truepill’s business processes, product offering, value proposition and approach, coupled with the ability to effectively convey these principles to clients in order to improve client loyalty. The candidate will partner with Truepill senior leadership, client success, and operations teams, as well as various internal departments, including legal, compliance, product, and engineering to ensure exceptional service and enable growth opportunitiesWhy You'll Love Working at Truepill...We put patients first – We put patients first because their well-being is our priority.We are curious – We never settle for how it’s done today. We invent how it will be done tomorrow. Because we don’t just ask “why?”, we ask “why not?”.We impact with urgency – We’re the spark that ignites positive change in healthcare. We create impact because we don’t anticipate; we innovate.We lead with Integrity – Leading with integrity is the foundation of trust. We always do what’s best for our people, our customers, and above all, our patients.We hold customer confidentiality – We put discretion & confidentiality at the heart of every relationship.You're Excited About This Opportunity Because...You will strengthen client relationships to drive profitable revenue growth and execute on cross-selling opportunities.You will spearhead the client success strategy having full accountability and ownership for assigned accounts and communicate growth strategy internally on regular basisYou will provide a uniform and exceptional client experience based on a deep understanding of each client's unique situation, needs, and concerns through measuring a set of key leading and lagging success metrics You will proactively anticipate and identify client needs, prepare for potential problems or risks, and promptly offer suitable solutions to avoid client abrasion while also improving NPS scores You will serve as the client evangelist successfully executing on what matters most to the client while also balancing the operational capacity and organization's strategic objectives You will cultivate effective relationships with internal stakeholders, to advance Truepill's objectives while enhancing client relationships You will partner with product and operational leads to inform and prioritize product improvements, feature requests and new offerings based on customer needs and growth strategies You will actively participate in internal initiatives aimed at improving overall effectiveness You will maintain a comprehensive familiarity with internal systems, procedures, and organizational resources required to effectively address client information needs We're Excited About You Because...You possess 5+ years of relevant experience in the healthcare/technology/management consulting sectorYou have the ability to navigate complex accounts and take on a value-add approach to client relationshipsYou have demonstrated a proven track record in delivering exemplary client serviceYou have experience driving strategic value to clients and aligning with their growth initiativesYou exhibit excellent time management and prioritization skillsYou possess strong analytical and problem-solving abilities, with the capacity to synthesize information, summarize issues, and think creativelyYou are innovative and push the envelope on how we operate, challenge conventional wisdom in the pursuit of continuous improvementYou lead strategically, while being willing and able to get in the weedsYou maintain a sharp focus on control and risk mitigation, knowing when to escalate issuesYou uphold a strong sense of professional and personal integrity with high ethical standardsYou show initiative, accountability, and a commitment to delivering consistently high-quality workYou possess strong written and verbal communication skills, with the ability to present investment topics to clientsYou are effective in a fast-paced environment and capable of meeting tight deadlines.You are a confident self-starter capable of managing multiple projectsYou hold a Bachelor's Degree in Finance, Business, Economics, or a related field with a strong academic recordThe base salary range for this position is $130,000 to $150,000 plus a generous incentive plan.Truepill is unable to hire within the following states and territories: Alaska, Delaware, District of Columbia, Louisiana, Maine, Mississippi, Montana, Nebraska, North Dakota, Puerto Rico, South Dakota, Utah, West Virginia, WyomingDiversity, Equity, Inclusion & BelongingTruepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Show more Show less Должностной уровень Руководитель среднего звена Тип занятости Полный рабочий день Должностные обязанности Продажи и Развитие бизнеса Отрасли Фармацевтическое производство