Senior IT Support in Kitsoft

Senior IT Support

Kyiv, remotely

Hello!:)
We are looking for a Support Engineer for the complete set of the team.

Below is information about activities, processes and development prospects with Kitsoft.

Kitsoft is a Ukrainian IT company, a leader in the development of technologies for state bodies. Developer of the design system of state websites of Ukraine. Among the company's projects: a platform for the "Diya" portal and online services on the portal (for FOP, LLC, "eMalyatko", "Unemployment assistance"), e-service for seafarers "e-Gavan", e-policy for MTSU, web portals for the Verkhovna Rada, KMU, MFA, AMCU, etc. More than 10 years on the market.

How many people in the company: a little more than 100

About the project:

• We create the BPMN platform is a system for building both simple and multi-level business processes. The flagship of this system is the "Action" project, which we implement for the Ministry of Digital
• October CMS

What professional skills are important to us:

• Knowledge of Windows OS (Power User and above)
• Understanding and experience writing technical documentation
• Experience working with JSON
• Analytical thinking;
• Excellent communication skills
• Responsibility, stress resistance
• Ability to plan and manage tasks
• Experience in team management, including task allocation, motivation and support of team members
• Ability to make decisions quickly and effectively, especially under conditions of stress or limited time
• Ability to identify root causes of problems and develop strategies to solve them
• Initiative in finding new approaches and solutions to improve support processes

Is English required and at what level?

• Reading documentation - level Intermediate

Desired professional experience of the candidate:

• Understanding Business Process Model and Notation (BPMN 2.0)
• Understanding and experience working with monitoring systems (Zabbix, Grafana, etc.)
• Understanding ELK Stack logging and tracing systems: Elasticsearch, Logstash, Kibana
• Knowledge of Java Script
• Skills of working with Gitlab, Jira

What to do on the project:

• Processing of submitted requests from the first line in accordance with accepted regulations
• Investigate and provide analysis to correct application/configuration issues (misconfiguration/denial of services, etc.), support deployment/deploy of fixes to Pro environment
• Communication with customer and representatives of integrated services on tasks
• Communicating with the development team on tasks
• Handling bugs based on user requests

Are they long-term projects?

• All projects have been ongoing for more than 3 years and will continue to exist for a long time

In connection with what the vacancy has opened:

• In connection with the expansion of the team

What is the staff turnover on the project?

• Turnover is minimal)

If you want to work from the office, we are waiting for you at the address:

• Ukraine, Kyate (32/2 Knyazum Ostrozkih Street, Pecherska / Arsenalna)

What are the conditions:

• Is there a trial period and how long does it last? - 3 months
• What is the work schedule? — the schedule is flexible, depending on the team, from about 10 a.m. to 7 p.m., usually everyone works at that time. At the same time, we understand if you need to move the working hours, you just need to notify the team
• Is it possible to work remotely? — yes, we have a hybrid format, so you can mix work from the office and at home as you like.
• Number of vacation days? — 24 calendar days + company holidays
• Number of paid sick days per year? — 5 hospital days per year without a doctor's note. With the certificate, the number of days is not limited. But, of course, it is better not to get sick)
• There is an opportunity to study and improve qualifications, both within the company (individual development plan) and outside it (all kinds of courses, trainings, up to 70% of the cost is paid by the company)< /li>
• Is it possible to do sports? — of course, the company partially compensates the costs of the gym and other sports
• Office format? — co-working, but currently most work remotely

According to the process:

• Who conducts the resume review? — HR, PM, Head of PM
• How many interview stages and with whom? — the order may change, but usually we have 2 stages:
• Stage 1 — interview with HR (duration up to 60 minutes — we check to what extent we and you coincide in terms of values ​​and the presence of the competencies we need in zoom or google meet)
• Stage 2 - technical interview with part of the team - we focus on standard, rather "objective" questions to understand the technical level of knowledge and familiarity with technologies (PM, Head of PM, HR)

What we value most at Kitsoft:

• We pride ourselves on the innovative and useful products we create
< li> We value our Friday evenings in the circle of colleagues - celebrating birthdays, cutting into tables or just spending time together
• The development of each employee is the basis of successful work, so you will be supported by both management and colleagues
• Trusting relationship with the management (at any time you can ask for help even from our CEO)
• But the most interesting thing is that you will appreciate the most)

If our values ​​are close to you, then you should come to us! :-)