Senior Full-Stack (Java+Angular) Support Engineer in N-iX

N-iX is looking for a Senior Full-Stack (Java+Angular) Support Engineer to join our team. Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts.N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America.Requirements:5+ years Java development experienceStrong knowledge of AWS services (Lambda, redshift, SNS, SSN, SQS, ECS, RDS, CloudWatch, Kinesis, CodeCommit, ECR, S3)Experience with non-relational databases (DynamoDB)Experience with Angular 10+ for UI developmentUpper intermediate English levelExperience in technical support (issues troubleshooting)Excellent communication skillsStrong analytical skillsWould be a plus:Leadership backgroundNodeJS development experienceKnowledge of RDBMS (MySQL or PostgreSQL)Experience with OpenSearch (or alternatives like Elasticsearch, etc)Responsibilities:LLead the team of support engineersOwn support tickets and conduct troubleshooting within the existing tools and servicesInvestigate Technical Issues: reported problems and bugs, identify an issue's root cause, describe an issue's symptomsAssess an issue's scope and propose a solutionWork with internal cross-functional teams to figure out technical problemsWhile solving technical issues, demonstrate deep understanding of the product value and communicate it clearly to technical and non-technical audiencesTroubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.Document support ticket resolution and apply these fixes for customersWe offer:Flexible working format - remote, office-based or flexibleA competitive salary and good compensation packagePersonalized career growthProfessional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)Active tech communities with regular knowledge sharingEducation reimbursementMemorable anniversary presentsCorporate events and team buildingsOther location-specific benefits Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Повний робочий день Посадові обов’язки Інформаційні технології ГалузіTechnology, information and the Internet