Senior Full-Stack (Java+Angular) Support Engineer (#1677) in N-iX

Senior Full-Stack (Java+Angular) Support Engineer (#1677)

Київ, Львів, Дніпро, Вінниця, Івано-Франківськ, Тернопіль, Медельїн (Колумбія), віддалено

N-iX  is looking for a  Senior Full-Stack (Java+Angular) Support Engineer to join our team. Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts.
N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America.

Requirements:

• 5+ years Java development experience
• Strong knowledge of AWS services (Lambda, redshift, SNS, SSN, SQS, ECS, RDS, CloudWatch, Kinesis, CodeCommit, ECR, S3)
• Experience with non-relational databases (DynamoDB)
• Experience with Angular 10+ for UI development
• Upper intermediate English level
• Experience in technical support (issues troubleshooting)
• Excellent communication skills
• Strong analytical skills

Would be a plus:

• Leadership background
• NodeJS development experience
• Knowledge of RDBMS (MySQL or PostgreSQL)
• Experience with OpenSearch (or alternatives like Elasticsearch, etc)

Responsibilities:

• LLead the team of support engineers
• Own support tickets and conduct troubleshooting within the existing tools and services
• Investigate Technical Issues: reported problems and bugs, identify an issue’s root cause, describe an issue’s symptoms
• Assess an issue’s scope and propose a solution
• Work with internal cross-functional teams to figure out technical problems
• While solving technical issues, demonstrate deep understanding of the product value and communicate it clearly to technical and non-technical audiences
• Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
• Document support ticket resolution and apply these fixes for customers

We offer:

• Flexible working format — remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits