Senior Dynamics 365 Specialist in Go interactive!

Пряме повідомлення учасника, який розмістив вакансію, з Go Interactive Svitlana Karaheorhiieva 🇺🇦 Head of HR and Recruitment @ Go Interactive Senior Dynamics 365 SpecialistWe are seeking a highly experienced Senior Dynamics 365 Implementation Specialist to lead our global Dynamics 365 implementation as part of our Customer Service Modernisation Program. This role is integral to transforming our customer service operations, with Dynamics 365 at the core, integrated with Office 365, Power Platform, telephony, omnichannel routing, AI, and backend systems like SAP.ResponsibilitiesDrive the end-to-end implementation of Dynamics 365 as the core CRM component for call center agents .Integrate SystemsEnsure seamless integration of Dynamics 365 with Office 365, Power Platform, telephony systems, omnichannel routing, AI, and backend systems such as SAP.Customize and configure Dynamics 365 to meet specific business needs and enhance user experience.Oversee data migration, integrity, and security in accordance with company policies and regulatory requirements.Stay updated on the latest Dynamics 365 features and industry trends to continuously enhance the system and processes.Requirements Openness to business trips worldwide.5+years of experience in implementing and managing Dynamics 365 CRM systems on a global scale.Proficiency in Dynamics 365, Office 365, Power Platform, and integration with telephony, omnichannel routing, AI, and backend systems like SAP.Excellent verbal and written communication skills with the ability to convey technical concepts to non-technical stakeholders.Strong analytical and problem-solving skills, with a proactive and innovative approach to challenges.Demonstrated leadership abilities with experience in leading cross-functional teams.What We Offer:An exciting and challenging project with a leading organization.The opportunity to work with a dynamic and professional team.Competitive compensation and the potential for contract extension.Multi-national team and collaborative work environment.Continuous knowledge sharing with engaged co-workers.Career and professional growth opportunities. Show more Show less Тип зайнятості Повний робочий день