Senior Customer Success Manager (LATAM) in PeopleForce

PeopleForce is the core of modern employee management. Our comprehensive HR platform is built for easy and efficient management of the entire employee experience.

We offer innovative, streamlined HR solutions globally. Our platform simplifies HR processes and enhances business-employee interaction.
We value a high-performance culture and believe in each individual's potential. We seek enthusiastic innovators who are excited about shaping the future of HR Tech.


Who We Are Looking For: Senior Customer Success Manager
We are currently seeking a Senior Customer Success Manager who has prior experience in SaaS. If you are someone who wants to utilize your proven experience in customer success to assist businesses in making a transformational change rather than just purchasing a SaaS solution, then this position might be an ideal fit for you!


Requirements:

    1.    Experience: At least 5 years of experience in Customer Success or Account Management within the B2B SaaS industry.
    2.    Language Skills: Native Spanish speaker with a B2 level proficiency in English; proficiency in Portuguese is highly advantageous.
    3.    CRM Proficiency: Extensive experience with CRM systems such as HubSpot and Salesforce.
    4.    Technical Skills: Proficient in Google Spreadsheets and Google Slides.
    5.    Strategic Thinking: Ability to maintain a focus on the big picture while managing detailed tasks.
    6.    Problem Solving: Quick-thinking and effective problem-solving capabilities.
    7.    Communication and Negotiation: Excellent communication and negotiation skills.
    8.    Attitude: Possesses a proactive, can-do attitude.
    9.    Proactivity: Demonstrates initiative and a proactive approach to tasks.
    10.    Reporting and Presentation: Experienced in creating reports and presentations.
    11.    Soft Skills: Exceptional interpersonal and soft skills.
    12.   Demo and Presentation Skills: Competent in conducting demos and delivering presentations.


 

Responsibilities:
    1. Drive MRR Growth: Identify and leverage expansion opportunities across portfolio accounts to drive Monthly Recurring Revenue (MRR) growth.
    2.    Manage Churn Rate: Assist in maintaining a monthly churn rate of less than 0.9%.
    3.    Churn Prevention: Proactively prevent customer churn and adhere to the established churn process as necessary.
    4.    Primary Customer Contact: Serve as the primary point of contact for customers throughout their journey, providing them with essential tools and support to efficiently utilize the product.
    5.    Customer Relationship Management: Foster and establish strong relationships with customers to help them maximize the value of our product.
    6.    Monthly Business Reviews: Conduct Monthly Business Reviews with customers to gauge their satisfaction, understand their business needs, and identify upsell opportunities.
    7.    Client Retention Goals: Establish and maintain clear client retention goals.
    8.    Customer Engagement: Ensure customers remain engaged and regularly use the product.
    9.    Bridge Sales and Support: Act as a liaison between sales and customer support to ensure seamless communication and service delivery.
    10.    Issue Resolution: Proactively resolve customer issues by assigning them to the appropriate departments and managing the resolution process to ensure positive outcomes.
    11.    Employee Onboarding: Assist in the onboarding process for new employees.
    12.    Additional Duties: Perform other duties as assigned by Management.

Nice to have:

• Portuguese language as a second language with B2 level
• Experience in Startup stages seed A,B

Working conditions:
 

• 100% remote job;
• Work in a fast-growing leading B2B software development company with a flat structure;
• Work schedule: 8 working hours a day Mon-Fri (9:00 - 18:00 Argentina time);
• Brilliant colleagues to share and exchange knowledge with;
• A lot of chances to grow;
• Paid Annual and Sick leave;
• Quarterly and annual social and team-building events.

If you are skilled and passionate about Customer Success in SaaS and want to make a significant impact, we want to hear from you.

Join us to play a crucial role in reshaping the HR Tech landscape and contributing to the creation of a brighter and more prosperous product.