Senior Customer Success Manager in PeopleForce

PeopleForce is a unique and powerful platform that manages the entire employee experience and automates all aspects of HR.
We build a high-performance culture in teams worldwide, starting from our own.

Are you passionate about working in a dynamic, fast-growing SaaS company with ambitious goals and opportunities? 

Join us, and let’s drive HR Tech together!

We are seeking a Senior Customer Success Manager with experience in B2B SaaS.
If you want to use your proven sales experience to help businesses make a transformational change rather than buy a SaaS solution, this position might be perfect for you!

Our ideal candidate has:

- Experience: At least 3-5 years of experience in Customer Success or Account Management within the B2B SaaS industry.
- Language Skills: English B2 or higher, Spanish or Polish is a plus; 
- CRM Proficiency: Extensive experience with CRM systems such as HubSpot and Salesforce.
- Technical Skills: Proficient in Google Spreadsheets and Google Slides.
- Strategic Thinking: Ability to focus on the big picture while managing detailed tasks.
- Problem Solving: Quick-thinking and effective problem-solving capabilities.
- Communication and Negotiation: Excellent communication and negotiation skills.
- Attitude: Possesses a proactive, can-do attitude.
- Proactivity: Demonstrates initiative and a proactive approach to tasks.
- Reporting and Presentation: Experienced in creating reports and presentations.
- Soft Skills: Exceptional interpersonal and soft skills.
- Demo and Presentation Skills: Competent in conducting demos and delivering presentations.

 

What you will do:

- Contribute to generating monthly recurring revenue (MRR) aligned with company objectives and support initiatives to create new MRR.
- Aid in maintaining the monthly churn rate.
- Implement preventative measures against customer churn and adhere to established churn management processes.
- Serve as customers' primary point of contact, ensuring they have all the tools to utilize the product effectively.
- Develop and maintain strong relationships with customers, assisting them in maximizing the value they derive from the product.
- Conduct Monthly Business Reviews with customers to assess their satisfaction, understand their business needs, and identify upsell opportunities.
- Set and communicate clear client retention goals.
- Engage customers regularly to ensure consistent product usage.
- Bridge the sales and customer support gap to ensure seamless customer experience.
- Proactively address customer issues by coordinating with relevant departments and managing resolution outcomes.
- Support the onboarding process for new employees.
 - Perform other duties as assigned by management.


What do we offer?

- 100% remote job within a few hours GMT(+1) timezone.
- Paid Annual leave.
- Paid Sick leave.
- Work at a rapidly expanding B2B SaaS HRM company.
- Full-time basis, flexible work schedule (Mon-Fri), allowing for innovation and problem-solving.
- Brilliant colleagues with whom to share and exchange knowledge.
- Opportunities for skill development and career advancement.

How to Apply:

If you are passionate about customer success and want to be part of a dynamic and forward-thinking team, we would love to hear from you! Please submit your resume and cover letter outlining your relevant experience, as well as a brief outline of your salary range expectations and why you are a perfect fit for this role.
 
Embark on this ambitious journey with us and shape the future of innovation!