Senior Customer Success Manager in INTIARO

Intiaro is a Visual Commerce company redefining the way people purchase products for their space. Our motto “Better than you imagine” encompasses what we do and who we are: our cutting-edge 3D/AR CPQ technology supports people’s imagination, making them comfortable when making commitments. We offer our SaaS platform to furnishing brands who seek to transform their customer journey, enable new sales channels, and significantly improve their business results. The pandemics greatly accelerated the transformation of our target industry, which is still a “blue ocean” with thousands of customers to target.

Intiaro is the world’s leading visual commerce platform used by top American brands such as Ethan Allen, Tommy Bahama Furniture, and many others. Our technology helps capture your customer’s imagination, providing an unmatched user experience and leading to a massive increase in sales. The post-pandemic tailwinds and the ever-growing role of eCommerce have led to visual commerce solutions experiencing phenomenal growth. To keep up with the market growth, we’re rapidly expanding our commercial & account management capabilities.

Position Overview:
We are looking for a dynamic and experienced Senior Customer Success Manager to join our growing team. This role is crucial for ensuring the satisfaction and growth of our clients. You will take ownership of assigned accounts, grow the business through problem-solving and a consultative approach, and work closely with various departments to ensure seamless onboarding and client success.

Why Intiaro?

• Join a startup with a great atmosphere, wonderful people, and significant growth possibilities
• Gain exposure to American culture and travel to the USA as part of your role
• Be part of a company uniquely positioned to solve industry problems and transform the way business is done

Top Priorities in the First 6 Months:

• Get familiar with the furnishings industry and Intiaro's offerings
• Take ownership of assigned accounts and establish strong relationships with clients
• Drive business growth with assigned accounts through a consultative approach and problem-solving
• Take ownership of a strategic region or project at the company for internal knowledge sharing and external communication supporting company goals

Remuneration and Benefits:

• Competitive salary of 12,000-18,000 PLN (netto), depending on experience
• Additional remuneration through an excellent commission structure. Based on upsell and account growth performance
• Stock options for top performers
• Paid vacation time
• Flexible working hours
• Free English classes
• Masseuse
• Office Breakfasts
• Integration events

** The successful candidate must reside within a reasonable daily commuting distance of our Warsaw office and should be present in the office three days a week. All candidates outside of Warsaw will not be considered **

• High English proficiency or bilingual
• Flexible to work hours required by clients in the USA
• Experience working with international clients, direct experience with the USA would be an essential bonus
• 5+ years of customer-facing experience in a CSM function, account management, or consulting
• Experience in quota-carrying positions
• Strong goal focus and thriving in an "everybody sells" environment
• Great presentation skills
• Excellent relationship-building skills in corporate environment
• Strong research and analysis skills and strategic mindset

About You:

• You work well under pressure and are driven to meet goals
• You have a knack for building strong relationships and are comfortable managing multiple stakeholders
• Appreciation for visual quality and good UX/CX
• You are strategic with analytical or (choose one) problem-solving skills
• You have a keen eye for detail with an appreciation for visual quality and good UX/CX

Intiaro is a Visual Commerce company redefining the way people purchase products for their space. Our motto “Better than you imagine” encompasses what we do and who we are: our cutting-edge 3D/AR CPQ technology supports people’s imagination, making them comfortable when making commitments. We offer our SaaS platform to furnishing brands who seek to transform their customer journey, enable new sales channels, and significantly improve their business results. The pandemics greatly accelerated the transformation of our target industry, which is still a “blue ocean” with thousands of customers to target.

Intiaro is the world’s leading visual commerce platform used by top American brands such as Ethan Allen, Tommy Bahama Furniture, and many others. Our technology helps capture your customer’s imagination, providing an unmatched user experience and leading to a massive increase in sales. The post-pandemic tailwinds and the ever-growing role of eCommerce have led to visual commerce solutions experiencing phenomenal growth. To keep up with the market growth, we’re rapidly expanding our commercial & account management capabilities.

Position Overview:
We are looking for a dynamic and experienced Senior Customer Success Manager to join our growing team. This role is crucial for ensuring the satisfaction and growth of our clients. You will take ownership of assigned accounts, grow the business through problem-solving and a consultative approach, and work closely with various departments to ensure seamless onboarding and client success.

Why Intiaro?

• Join a startup with a great atmosphere, wonderful people, and significant growth possibilities
• Gain exposure to American culture and travel to the USA as part of your role
• Be part of a company uniquely positioned to solve industry problems and transform the way business is done

Top Priorities in the First 6 Months:

• Get familiar with the furnishings industry and Intiaro's offerings
• Take ownership of assigned accounts andestablish strong relationships with clients
• Drive business growth with assigned accounts through a consultative approach and problem-solving
• Take ownership of a strategic region or project at the company for internal knowledge sharing and external communication supporting company goals

Remuneration and Benefits:

• Competitive salary of 12,000-18,000 PLN (netto), depending on experience
• Additional remuneration through an excellent commission structure. Based on upsell and account growth performance
• Stock options for top performers
• Paid vacation time
• Flexible working hours
• Free English classes
• Masseuse
• Office Breakfasts
• Integration events

** The successful candidate must reside within a reasonable daily commuting distance of our Warsaw office and should be present in the office three days a week. All candidates outside of Warsaw will not be considered **

,[Maintain and grow relationships with key accounts, ensuring their ongoing satisfaction and success, Achieve personal upsell quota by identifying opportunities for clients to expand their use of Intiaro's solutions, Work with Project Managers, Dedicated Integration Specialists, and UX experts to onboard clients and ensure their ROI is prioritized, Proficiency with CRM tools, HubSpot preferred, Travel to the USA 2-3 times a year for 2-4 weeks total to meet with clients and stakeholders, Collaborate with the Sales team to support client acquisition] Вимоги: CSM Бонуси та переваги: International projects, Lekcje angielskiego, Masseur, Breakfasts, No dress code, Flexible hours, Integration events, Free coffee, Modern office, Bike parking.