Senior Customer Success Agent in Portside

About Portside, Inc.Portside is a leading provider of modern software solutions for the global aviation industry. As a fast-growing SaaS company, we operate across three key verticals: business aviation, regional commercial aviation, and aircraft leasing & finance. With nearly 300 team members spread across five continents, we support over 1,000 enterprise customers, helping them streamline and manage all aspects of their day-to-day operations.What You’ll DoAs a Customer Success Agent, you will play a crucial role in delivering exceptional service to our software users. This position involves troubleshooting complex issues, supporting system integrations, and collaborating with cross-functional teams to ensure a seamless user experience. The ideal candidate will possess strong technical acumen, an open-minded and customer-focused attitude, and a commitment to helping clients operate smoothly and efficiently.You will be working 8am to 5pm Central European Time.You will work closely with customers, sales and product managers to:Manage a portfolio of customer accounts, understanding their unique business objectives and ensuring those objectives are achieved.Build and maintain strong customer relationships, overseeing the onboarding process to set new customers up for success with our products.Deliver training and demo sessions to customers as needed to ensure effective product use.Drive renewals, upsells, and cross-sell opportunities by working closely with customers to align their needs with our offerings.Monitor customer health and proactively address potential issues to maintain high satisfaction and retention rates.Collaborate with product management and development teams to address customer requests and feedback.Provide comprehensive support services, including configuring the portal, analyzing financials to establish import procedures, verifying imported data, conducting demo sessions, and guiding customers through the entire deployment process.Requirements2+ years of experience in international customer careUnderstanding of financial analysis, auditing, or accountingUpper-Intermediate English level or higherProficient in Excel and/or Google SheetsDegree in ScienceNeat, capable of working with a large volume of numbersPunctual and self-motivated, able to deliver results working in a distributed teamDiplomatic and tactfulWhat We OfferYoung, but well-established product company with a product-market fit, fast-growing customer base, a modern and well-maintained code base, and no red tape or bureaucracy; we value everyone’s ideas and contributionsInitial training within the existing customer success teamCompetitive compensation25 paid working days offFully remote work modelSmall, friendly, experienced and highly professional team with a track record of building successful software businessesCompany laptop Show more Show less Посадовий рівень Старший середній рівеньType of employment Full time Job duties Other Industries Software development