Senior Analyst in JustAnswer

About the RoleAs a Senior Analyst at JustAnswer, you will be a Subject Matter Expert (SME) on Chatbot Strategy driving long-term growth and working on incorporating the newest technologies like LLM. In this role, you will drive tangible business impact by delivering high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with detailed analysis. This position offers a unique opportunity to collaborate closely with Product Managers and cross-functional teams, uncovering valuable business insights, devising optimization strategies, and validating them through experiments.What You’ll DoCollaborate with Product and Analytics leadership to conceive and structure analysis and deliver highly actionable insights from “deep dives” into specific areas of our business.Conduct analysis of a tremendous amount of internal & external data to find growth & optimization opportunities for the business.Package and communicate findings and recommendations to a broad audience (including senior leadership)Perform both Descriptive & Prescriptive Analytics including experimentations (AB, MAB), build Reporting for understanding trends.Perform advanced modeling including (NLP, Text mining) would be preferableImplement and track business metrics that will help drive the business.Help determine growth strategy from a marketing and operations perspective.Responsible/Opportunity to operate in an individual capacity as a lead analyst to understand JA audience and guide informed strategic decisions & executions.What We’re Looking For5+ years of experience in e-commerce/customer experience productsProficiency in analysis and business modeling using ExcelExperience with Google Analytics, BigQuery, Google Ads, PowerBI, and Python / R would be a plusExperience with SQL with a strong ability to write complex queries to extract information and arrive at an answerExpertise in Descriptive Statistical Analysis, Inferential Statistical AnalysisStrong experience in setting up and driving A/B Testing or Hypothesis Testing and analyzing the resultsAbility to translate analysis results into business recommendations, and excellent written and confident verbal communication skillsAbility to communicate effectively with all levels of management and partners from a variety of business functionsAdvanced English levelApp-related experience would be preferable About UsWe are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions.Why Join the TeamWith 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! Our JustAnswer PromiseWe strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.Data driven: Data decides, not egosCourageous: We take risks and challenge the status quoInnovative: We're constantly learning, creating, and adaptingLean: We focus on customers, using lean testing to learn how to serve them bestHumble: Past success is not a guarantee of future successIf these things matter to you, come join the team here at JustAnswer!Perks and BenefitsTime off throughout the year (paid and unpaid)Professional development support and encouragementResources to help improve your overall well-beingFree membership to dive into JA productWork EnvironmentJustAnswer UA has adopted a remote-first work environment from all UA regions. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events. Our philosophy as a business is to put people’s safety and wellbeing first. In response to Covid-19, JustAnswer UA practices 100% virtual recruiting and onboarding processes. Our Commitment to Diversity At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.#LI-REMOTE