Sales quality control specialist in Mate academy

We are Mate academy, an EdTech startup with a technological, gamified, AI-friendly LMS platform where people learn specialties in the IT field. Sign up, try!

🌎 Our mission is to help millions of people around the world build their careers in the field of IT.

🤘 Already more than 3500+ graduates have found their first jobs in IT in just 4 months of study.

We have successfully launched in Poland and Brazil and are continuing our international expansion.

We are looking for our best Sales Quality Control Specialist to play an important role in evaluating the quality of our sales team in their interactions with customers. You will monitor incoming/outgoing calls, emails and chats to ensure compliance with company policies and procedures. In addition, you will contribute to the development, creation and implementation of quality processes that will directly affect revenue growth.

Your qualities and skills that will be valuable:

• 2+ years of experience in Quality Control, training, coaching or sales
• Mastery of sales processes including milestones and objectives
• Experience with key metrics and performance indicators
li>
• Excellent communication skills, both verbal and written
• Strong listening and analytical skills
• Effective time management
• Willingness to work in a multi-tasking, proactive environment , aimed at team collaboration
• High level of mastery of Google Sheets, Docs, Slides, Forms and CRM systems
• Critical thinking and a systematic approach to work with an emphasis on high quality standards >

Your tasks will be as follows:

• You will spend the first month of your work in the role of sales manager to immerse yourself in the product, our features and the atmosphere
• On a regular basis, you will listen to incoming and outgoing calls to ensure the correct sales techniques are applied
• It will be important to monitor the team's performance and provide feedback both individually and command levels
• It will be important to qualitatively fill out quality control checklists for further analysis
• One of the tasks is to develop instructions, processes, standards that will improve the quality of communication with clients and lead to better results
• li>
• Also, it will be necessary to prepare and analyze internal quality reports

What you will get by working at Mate:

< li>Mission to help 1 million people around the world start a career in IT
• No bureaucracy
• Freedom to make own decisions and influence the business
• Unlimited paid vacation
• A cozy office in the center of Kyiv, fully autonomous and ready to work in any force majeure circumstances. We have our own bomb shelter
• Free English lessons (twice a week)
• Salary review every 6-12 months based on performance evaluation li>
• Free lunches at the expense of the company (if you work in an office)
• Apple equipment for your comfortof work
• An incredible team that takes pride in their work, and this makes work an exciting adventure.

Recruitment process:

Does this offer match your career goals? Then let's get to know each other!